Date   

Re: Suggestion: Add instructions on how to recover from change-email-addy typos

Nina E
 

Hi, Christos. I updated the instructions for changing an email address to reflect the new confirmation popup that Mark added, and they mention reviewing the address in the popup carefully to make sure it’s correct. But I was pressed for time and didn’t have a chance to include the info about how to recover if someone does make an error in the new address. Here’s hoping that the confirmation popup helps prevent such errors, but no doubt they will still happen. I’ll include the recovery info in the next update.

 

Thank you for the feedback!

 

- Nina

 

From: docs@beta.groups.io <docs@beta.groups.io> On Behalf Of Christos G. Psarras
Sent: Monday, November 16, 2020 5:04 PM
To: docs@beta.groups.io
Subject: [docs] Suggestion: Add instructions on how to recover from change-email-addy typos

 

Hi Nina,

We had this occur twice in the past week or so, we may want to add the resolution to it in the User manual; specifically, Setting account preferences and viewing account information -> Setting or changing account login elements,  User PDF section 3.4.2, in the NOTES section of changing account email address.

If someone attempts to change their email address and makes a typo, all of a sudden they are stuck, their account has no longer the old email address associated with it so they are locked out of everything, and they don't realize that they can ensure they log out and log back in using the mispelled address and the same password as before, then go and correct the typo. (well, I didn't know that myself either, lol)

See 
https://groups.io/g/GroupManagersForum/topic/accidental_email_change/78256324
and
https://groups.io/g/Group_Help/topic/78299286

Something in the notes to that effect can be helpful, i.e. ensure one is logged out then log back in with the mispelled address and same password as before, go and correct the address, then continue as normally, i.e. when they receive the confirmation email to reply to it to confirm the change to the corrected address; maybe highlighted or something.  I'd suggest to make sure to add the keyword typo in that text somewhere as browser/PDF searches can find it.

Or alternatively, maybe add another subsection before Deleting your Account, possibly Account Recovery, where the solution would be described, and having a link to it in the above "Changing Email" notes; this would also allow a browser/PDF search to find Account Recovery.

Cheers,
Christos


Re: Deleting Messages

Nina E
 

I added topics about deleting individual messages to the Owners Manual and Members Manual (November 20 versions).

 

Thank you for the feedback. I don’t know how I missed including that information in the initial versions!

 

- Nina

 

From: docs@beta.groups.io <docs@beta.groups.io> On Behalf Of Duane
Sent: Friday, November 13, 2020 9:59 AM
To: docs@beta.groups.io
Subject: [docs] Deleting Messages

 

In trying to answer a question on GMF, Shal noticed that there is no information on how to delete individual messages.  That info should be added in Owners Manual in Section 13 (for any message) and in the Members Manual in Section 7 (for your own messages.)
ref: https://groups.io/g/GroupManagersForum/topic/78224767

Thanks,
Duane


Suggestion: Add instructions on how to recover from change-email-addy typos

 

Hi Nina,

We had this occur twice in the past week or so, we may want to add the resolution to it in the User manual; specifically, Setting account preferences and viewing account information -> Setting or changing account login elements,  User PDF section 3.4.2, in the NOTES section of changing account email address.

If someone attempts to change their email address and makes a typo, all of a sudden they are stuck, their account has no longer the old email address associated with it so they are locked out of everything, and they don't realize that they can ensure they log out and log back in using the mispelled address and the same password as before, then go and correct the typo. (well, I didn't know that myself either, lol)

See 
https://groups.io/g/GroupManagersForum/topic/accidental_email_change/78256324
and
https://groups.io/g/Group_Help/topic/78299286

Something in the notes to that effect can be helpful, i.e. ensure one is logged out then log back in with the mispelled address and same password as before, go and correct the address, then continue as normally, i.e. when they receive the confirmation email to reply to it to confirm the change to the corrected address; maybe highlighted or something.  I'd suggest to make sure to add the keyword typo in that text somewhere as browser/PDF searches can find it.

Or alternatively, maybe add another subsection before Deleting your Account, possibly Account Recovery, where the solution would be described, and having a link to it in the above "Changing Email" notes; this would also allow a browser/PDF search to find Account Recovery.

Cheers,
Christos


Re: Wiki changes notifications

 

On Sun, Nov 15, 2020 at 07:23 AM, J_Catlady wrote:
On Sun, Nov 15, 2020 at 07:09 AM, Frances wrote:
For major edits, a notice to members is useful
Another possibility (rather than documentation of a convoluted fix) would be a group option to make notifications require approval for specific categories. But that seems convoluted as well.


Re: Wiki changes notifications

 

On Sun, Nov 15, 2020 at 07:09 AM, Frances wrote:
For major edits, a notice to members is useful. For minor ones on several pages, no notifications aren't.
Neither documentation nor options to turn notifications off (the option I suggested) is going to solve that. This is a case-by-case decision.


Re: Wiki changes notifications

 

Instead of an elaborate workaround (probably incomprehensible to many group owners, even with documentation), and corresponding elaborate and necessarily convoluted documentation, maybe someone should suggest on beta a group option to completely turn notifications off by non-mods for a given specific category. This does not seem to be a documentation issue.


On Nov 15, 2020, at 6:54 AM, Duane <txpigeon@...> wrote:

On Sun, Nov 15, 2020 at 08:34 AM, J_Catlady wrote:
Are mods trying to prevent their members from checking the "Notify Members" box and the members are not complying?
Yes, that's exactly it.  Many owner/mods don't see the usefulness of all those notifications being posted on the group.  I've got specific instructions in my group Guidelines that they should NOT check the box, but many do it anyway.  By moderating those notification hashtags, I can head them off.

Duane


Re: Wiki changes notifications

Frances
 
Edited

I would like the instructions to be in the Help documents. Otherwise people have to test different scenarios in order to achieve what they want.

For major edits, a notice to members is useful. For minor ones on several pages, notifications aren't. 

Frances


Re: Wiki changes notifications

 

Interesting. The one whose implementation I’d been eagerly awaiting was the photo notice. For ages, members would upload photos of their cats, unbeknownst to the other group members because there was no notification feature. So that’s one I’m very glad to have. We haven’t had any problems with the others.


On Nov 15, 2020, at 6:54 AM, Duane <txpigeon@...> wrote:

On Sun, Nov 15, 2020 at 08:34 AM, J_Catlady wrote:
Are mods trying to prevent their members from checking the "Notify Members" box and the members are not complying?
Yes, that's exactly it.  Many owner/mods don't see the usefulness of all those notifications being posted on the group.  I've got specific instructions in my group Guidelines that they should NOT check the box, but many do it anyway.  By moderating those notification hashtags, I can head them off.

Duane


Re: Wiki changes notifications

Duane
 

On Sun, Nov 15, 2020 at 08:34 AM, J_Catlady wrote:
Are mods trying to prevent their members from checking the "Notify Members" box and the members are not complying?
Yes, that's exactly it.  Many owner/mods don't see the usefulness of all those notifications being posted on the group.  I've got specific instructions in my group Guidelines that they should NOT check the box, but many do it anyway.  By moderating those notification hashtags, I can head them off.

Duane


Re: Wiki changes notifications

 

Duane,
That's what I thought, which is why this perceived problem seems so mysterious to me in the first place. I don't see the problem at all. Are mods trying to prevent their members from checking the "Notify Members" box and the members are not complying? Otherwise I don't understand why any such elaborate workaround is needed. Just don't check "Notify Members."


On Sun, Nov 15, 2020 at 6:08 AM Duane <txpigeon@...> wrote:
On Sun, Nov 15, 2020 at 07:46 AM, J_Catlady wrote:
no messages to the group that the wiki has been updated, even though I update it frequently. What gives?
If you don't check the "Notify Members" box on the wiki page while editing, no notice is sent to the group.

Duane


Re: Wiki changes notifications

Duane
 

On Sun, Nov 15, 2020 at 07:46 AM, J_Catlady wrote:
no messages to the group that the wiki has been updated, even though I update it frequently. What gives?
If you don't check the "Notify Members" box on the wiki page while editing, no notice is sent to the group.

Duane


Re: Wiki changes notifications

 

I was alarmed to see from this message that this was even happening, and that a (somewhat elaborate) workaround is required to stop it. But when I checked my group, there is no #wiki-notice hashtag at all, and no messages to the group that the wiki has been updated, even though I update it frequently. What gives?

J


Wiki changes notifications

Frances
 

This came up again today and it isn't in the wiki. People want to avoid mailing messages to members whenever someone is editing the a page of the wiki. It causes unnecessary messages. There is a workaround:
Shal wrote: "A moderator can preemptively block such notices from posting to the group by creating the corresponding hashtag and setting the hashtag options. No Email will cause them to quietly post to the group's Messages, but not go out to members by email, Moderated will cause them to be held in the Pending list where you can delete them."

See this thread in GMF -  https://groups.io/g/GroupManagersForum/message/34988
"Wiki changes generating postings and emails"

Thanks.
 
Frances
 


Deleting Messages

Duane
 

In trying to answer a question on GMF, Shal noticed that there is no information on how to delete individual messages.  That info should be added in Owners Manual in Section 13 (for any message) and in the Members Manual in Section 7 (for your own messages.)
ref: https://groups.io/g/GroupManagersForum/topic/78224767

Thanks,
Duane


Re: Members Manual suggestion

Nina E
 

Thanks for the suggestion! I added information about disabling 2FA to the November 6 update of the Members Manual.

 

- Nina

 

From: docs@beta.groups.io <docs@beta.groups.io> On Behalf Of Duane
Sent: Monday, November 2, 2020 6:54 AM
To: docs@beta.groups.io
Subject: [docs] Members Manual suggestion

 

PDF October 30/31 2020

3.4.6
Should add a line about how to turn off 2FA.
"To disable two-factor authentication, click the Disable Two-Factor button, enter your Groups.io password in the popup box, and click Disable."
I'm sure my wording isn't quite correct since I don't use 2FA, but someone was having a problem understanding that it was the GIO password that went in the box.

Thanks,
Duane


Re: Suggestion for Section 8.14 Removed Member Notice

Nina E
 

Excellent suggestion – thank you! I added a note to that section in the November 6 update of the Owners Manual.

 

- Nina

 

From: docs@beta.groups.io <docs@beta.groups.io> On Behalf Of Mark Murphy
Sent: Saturday, October 31, 2020 9:48 AM
To: docs@beta.groups.io
Subject: [docs] Suggestion for Section 8.14 Removed Member Notice

 

Add to Section 8.14 Removed Member Notice:

With a bulk removal, the Removed Member notice is not sent to the removed members.


Members Manual suggestion

Duane
 

PDF October 30/31 2020

3.4.6
Should add a line about how to turn off 2FA.
"To disable two-factor authentication, click the Disable Two-Factor button, enter your Groups.io password in the popup box, and click Disable."
I'm sure my wording isn't quite correct since I don't use 2FA, but someone was having a problem understanding that it was the GIO password that went in the box.

Thanks,
Duane


Re: error in documentation

West Coast Compañeros Staff
 

We appreciate all your good work, Nina.

Robert

On 10/31/20 7:59 AM, Nina E wrote:
Thank you for the corrections and suggestions submitted in this topic. I incorporated them in the October 30/31 update. (The PDF is dated October 30 because that's when I made the updates and submitted them to Mark; the HTML pages in the Help Center are dated October 31 because that's when Mark published them.)

- Nina


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Re: Populating Display Name

Nina E
 

Thank you for your feedback, Bruce. I added a topic to the Owners Manual, under Managing members, about adding or updating display names. In the Members Manual, I beefed up the information about the Display Name field in Customizing your Groups.io account profile and individual group profiles (under Setting account preferences and viewing account information).

- Nina


Re: error in documentation

Nina E
 

Thank you for the corrections and suggestions submitted in this topic. I incorporated them in the October 30/31 update. (The PDF is dated October 30 because that's when I made the updates and submitted them to Mark; the HTML pages in the Help Center are dated October 31 because that's when Mark published them.)

- Nina

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