Date   

Re: User Account Documentation

Duane
 

On Sun, Sep 20, 2020 at 04:15 PM, CushmanGroup wrote:
Please post that page link, is not in any documentation on the company site.
I don't think I'm alone in not understanding your question.  The site info is at https://groups.io/static/tos or can be reached from there using the left menu.  Your account info is all at https://groups.io/account and the left menu of that page.

Duane


User Account Documentation

 

After over a year, still can not locate the page on paid account user for owner information that must include Name, Contact phone number and Address.  Standard information on any contract on internet site registration.  What is the link to that information for edit and authentication by the paid site owner .

Please post that page link, is not in any documentation on the company site.  After 3 days ZERO response from same questions to support@groups.io .

Tnks


Re: User Account Alias text addition suggestion

Nina E
 

I added a note about logging in with an email alias to the information about adding email aliases in the Members Manual > Understanding Groups.io accounts > Setting account preferences and viewing account information > Setting or changing account login elements (section 3.4.2 in the PDF version).

 

- Nina

 

From: docs@beta.groups.io <docs@beta.groups.io> On Behalf Of Mark Fletcher
Sent: Wednesday, September 16, 2020 11:32 AM
To: docs@beta.groups.io
Subject: Re: [docs] User Account Alias text addition suggestion

 

On Mon, Sep 14, 2020 at 12:24 PM Andy Wedge <andy_wedge@...> wrote:

On Mon, Sep 14, 2020 at 07:58 PM, Christos G. Psarras wrote:

"using an alias email address to log in into GIO (with the same pwd as the main email address) is the same as logging in as the main email address"

I think you are confusing the issue when you start talking about logging in with an alias because you don't do that. You just define an alternate address as an alias to the account address. In fact the alias address cannot already have an account defined with Groups.io. 

 

If you have an alias defined for your account, you can log in using that email address, just as you would with your `primary` email address. The end result is the same, you're logged into your (singular) account.

 

Thanks,

Mark


Re: User Account Alias text addition suggestion

 

On Mon, Sep 14, 2020 at 12:24 PM Andy Wedge <andy_wedge@...> wrote:
On Mon, Sep 14, 2020 at 07:58 PM, Christos G. Psarras wrote:
"using an alias email address to log in into GIO (with the same pwd as the main email address) is the same as logging in as the main email address"
I think you are confusing the issue when you start talking about logging in with an alias because you don't do that. You just define an alternate address as an alias to the account address. In fact the alias address cannot already have an account defined with Groups.io. 


If you have an alias defined for your account, you can log in using that email address, just as you would with your `primary` email address. The end result is the same, you're logged into your (singular) account.

Thanks,
Mark


Re: User Account Alias text addition suggestion

Andy Wedge
 

On Mon, Sep 14, 2020 at 07:58 PM, Christos G. Psarras wrote:
"using an alias email address to log in into GIO (with the same pwd as the main email address) is the same as logging in as the main email address"
I think you are confusing the issue when you start talking about logging in with an alias because you don't do that. You just define an alternate address as an alias to the account address. In fact the alias address cannot already have an account defined with Groups.io. 

Andy


User Account Alias text addition suggestion

 

Hi Nina,

I'd suggest to add a note blurb in the member user account alias section (member PDF, 3.4.2, "Setting or changing account login elements"), to include some blurb to the effect of "using an alias email address to log in into GIO (with the same pwd as the main email address) is the same as logging in as the main email address" or something to that effect.

What brought this up was this topic in beta: "Linking email addresses #suggestion", https://beta.groups.io/g/main/topic/76845259

Not quite sure if there should also be something to that effect somewhere in the Owner manual.

Cheers,
Christos


Re: mysterious “Your email is hosted by Gmail” note

 

I think this is more a question for the GMF group, but basically groups.io is modifying the look of your email address to account for something called DMARC, which is a technical issue affecting gmail and yahoo mail (and possibly some others - I'm not sure). So no, it's not just gmail. 

You are receiving an email back for the emails you send because you have your account set to "always receive copies of my own emails." It has nothing to do with the DMARC problem or the munging of your email. You can turn that setting off, but your email address will still be munged because of DMARC.


mysterious “Your email is hosted by Gmail” note

Hannah Pascal
 

Hi docs group :)

In account settings under my email there’s a notice

Note: Your email is hosted by Gmail, so we will rewrite the From line for the copies of your group messages that we send back to you.

However the “learn more” link, or anything else I could find, explains *why* this is happening.
At the moment every email I send to a group triggers an immediate email back with the same content but from “hannah via groups.io” which I assume this note refers to.
Why is that? Is it some privacy setting that hides my true email? Why is it only for GMail? Is it a workaround for a GMail bug? Could I instead turn these echo emails off and avoid this rewrite issue altogether?

Thanks!


Re: RSVP Maybe reference in Owners' manual

Nina E
 

Hi, Andy. Good catch! Apologies for missing it before. The Owners Manual is now updated.

 

Thanks,

Nina

 

From: docs@beta.groups.io <docs@beta.groups.io> On Behalf Of Andy Wedge
Sent: Tuesday, August 25, 2020 4:32 PM
To: docs@beta.groups.io
Subject: Re: [docs] RSVP Maybe reference in Owners' manual

 

On Tue, Aug 25, 2020 at 05:55 PM, Nina E wrote:

Oops, apparently there was a publishing glitch yesterday.

Hi Nina,

just to be clear, the RSVP Maybe reference is separate from the PDF publishing. See https://groups.io/helpcenter/ownersmanual/1/reviewing-the-group-s-activity-log/reviewing-activity-related-to-other-group-features.

Andy


Re: Show Quoted Text

Nina E
 

Hi, Bruce. I added a topic (which Mark reviewed) to the Members Manual called About the Show quoted text button on the group’s website. I hope it does the trick. :-)

 

Thanks,

Nina

 

From: docs@beta.groups.io <docs@beta.groups.io> On Behalf Of Bruce Bowman
Sent: Friday, August 21, 2020 8:54 AM
To: docs@beta.groups.io
Subject: [docs] Show Quoted Text

 

Nina -- A recent inquiry in groups_help suggests that it would be handy to know under what circumstances bottom-quoted text is collapsed under this button when viewing an online message. Please also explain that such text is not sent to subscribers who receive their messages via a digest subscription (and why).

Thanks,
Bruce


Re: RSVP Maybe reference in Owners' manual

Andy Wedge
 

On Tue, Aug 25, 2020 at 05:55 PM, Nina E wrote:
Oops, apparently there was a publishing glitch yesterday.
Hi Nina,

just to be clear, the RSVP Maybe reference is separate from the PDF publishing. See https://groups.io/helpcenter/ownersmanual/1/reviewing-the-group-s-activity-log/reviewing-activity-related-to-other-group-features.

Andy


Re: RSVP Maybe reference in Owners' manual

Nina E
 

Oops, apparently there was a publishing glitch yesterday. Mark has published the updated PDF version.

 

Thanks,

Nina

 

From: docs@beta.groups.io <docs@beta.groups.io> On Behalf Of Andy Wedge
Sent: Tuesday, August 25, 2020 3:11 AM
To: docs@beta.groups.io
Subject: [docs] RSVP Maybe reference in Owners' manual

 

Hi Nina,

The Owner's manual still has a reference to 'RSVP Maybe' (rather than 'RSVP Not Sure') in section 15.5.1 (PDF reference).

Also, the help Centre says the latest update was Aug 24 but the PDF cover page says Aug 14.

Regards,
Andy


RSVP Maybe reference in Owners' manual

Andy Wedge
 

Hi Nina,

The Owner's manual still has a reference to 'RSVP Maybe' (rather than 'RSVP Not Sure') in section 15.5.1 (PDF reference).

Also, the help Centre says the latest update was Aug 24 but the PDF cover page says Aug 14.

Regards,
Andy


Show Quoted Text

Bruce Bowman
 

Nina -- A recent inquiry in groups_help suggests that it would be handy to know under what circumstances bottom-quoted text is collapsed under this button when viewing an online message. Please also explain that such text is not sent to subscribers who receive their messages via a digest subscription (and why).

Thanks,
Bruce


Re: Getting Started Guide for Group Owners available for review

Nina E
 

Thanks, Andy. I incorporated (most of :-) ) your comments.

- Nina


On Thu, Aug 6, 2020 at 06:29 AM, Andy Wedge wrote:
Hi Nina,

some additional feedback:


Re: Getting Started Guide for Group Owners available for review

Andy Wedge
 

On Wed, Aug 5, 2020 at 10:43 PM, Nina E wrote:
And additional feedback is always welcome.
Hi Nina,

some additional feedback:

  • On the Introduction page, the bullet point list of features mentions 'Chat rooms' but it it is just referred to as 'Chats' on the left side menu and within Admin > Settings > Features panel,  and in Step 4 > Group Settings of this manual
  • In Step 1, I read the opening sentence as though it was a question so I was expecting to see a question mark at the end 'So, you want to create a group on Groups.io?' 
  • In Step 4, Group Settings there is no mention about storage limits and what to do when they are reached. Questions have been raised frequently on this subject so getting new group owners to consider this from the outset may be beneficial.
  • In Step 5, the bullet point about the Welcome note makes it seem as though you have a choice between the Groups.io note or your own.  Groups.io will always send the canned Welcome note (which can be customised to some extent) and you can also add a Welcome note of your own if you wish.
  • In Step 5, the reference to the GroupManagersForum does not have a hyperlink like the reference in Step 3 (I haven't checked to try and work out what the standard is)
  • In Step 10, there's no mention that the Direct Add feature is available if you upgrade a Basic group. It just makes it sound as though you have to create a Premium or Enterprise group from the outset to get that feature. Perhaps it could say 'If you created a paid Premium or Enterprise group, or upgrade a Basic group for at least one month, you can add people...'

Regards,
Andy





Re: Getting Started Guide for Group Owners available for review

Nina E
 

My thanks to those who provided feedback and comments on the Getting Started Guide for Group Owners to date. I’ve updated the guide accordingly, and the updated draft is available at https://groups.io/helpcenter/gettingstarted. Mark plans to make the guide available from the Help Center home page this Friday, Aug. 7.

 

Thank you again! And additional feedback is always welcome.

 

- Nina


Re: Getting Started Guide for Group Owners available for review

Bob Bellizzi
 

Where did you find a check mark for a Moderator to Delete a group?
As owner, I just went throught Moderators' abilities and couldn't find any such ability.
Such a privilege is only an owner's
--
Bob Bellizzi


Re: Getting Started Guide for Group Owners available for review

ro-esp
 

On Fri, Jul 31, 2020 at 04:48 PM, Marv Waschke wrote:

"It is a good idea to have at least one additional owner for your group as
backup in case you become unavailable or incapacitated. If you are the sole
owner of your group, the group will have difficulty continuing without you and
have to be abandoned or completely re-established under a new owner.
That would be an exaggeration. If you have a *moderator* with all the necessary privileges, a group can do fine without an owner. Appointing a second *owner* only means you can be booted out of your own group.

Iḿ thinking along the line of: if you want the group to continue, appoint at least one moderator (and don't assign the privilege of deleting the group). If you don't assign a moderator, it will be assumed that you don't want the group to go on after your demise.

I'm not sure it's possible to give a moderator the privilege of deleting the group without the other moderating tasks...

groetjes/ĝis, Ronaldo


Re: Getting Started Guide for Group Owners available for review

Marv Waschke
 

After all the discussion on succession in the GMF, I suggest adding something like the new sentence in italics below:

"It is a good idea to have at least one additional owner for your group as backup in case you become unavailable or incapacitated. If you are the sole owner of your group, the group will have difficulty continuing without you and have to be abandoned or completely re-established under a new owner. You also might want to have additional moderators, depending on your group’s size and activity level, to help you manage the group. Moderators can have different sets of permissions, so you can assign specific permissions to different people if you want them to handle only certain moderation activities."

Best, Marv

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