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Re: Suggestion: Add instructions on how to recover from change-email-addy typos

 

Hi Nina,

On Sat, Nov 21, 2020 at 08:45 AM, Nina E wrote:
Here’s hoping that the confirmation popup helps prevent such errors, but no doubt they will still happen. I’ll include the recovery info in the next update.
Thanks for that and here's an update on that section.  In the course of researching something else (see my previous docs message) I came across another way that a user can recover from a typo email change account condition.  Because of the way that part of the code currently works, the email address is changed on the database before the confirmation link is clicked, so the new typo-ed address now shows in the groups (albeit it goes to blue bouncing status right away).  So, if someone cannot use the other ways to recover their account, if they are a member of a Premium/Ent group and they can get in touch with an admin, the admin can reset their typo address back to normal, using that premium+ Change-Member's-Email-Address feature.

Not sure if we want to also include this option due to any possible code changes in that particular email-change process, but based on how the code currently works, it is another option.

Cheers,
Christos


Suggestion: Clarify the Premium/Ent member management options - Editing members’ email addresses section

 

Hi Nina and Happy New Year!

Please refer to the GMF thread that brought this up for more info,
https://groups.io/g/GroupManagersForum/topic/can_a_premium_group_admin/79365698

That section can use a bit of fine-tuning as it has a bit of ambiguity.  It states "This action changes the email address for the member’s Groups.io account, which will affect all other group subscriptions they have at this address. It is functionally equivalent to the member changing the address in their own account."  The second sentence is technically correct but also technically-incorrect, as when the member changes their address themselves, if they enter an existing address as the new address they are presented with the opportunity to merge their accounts, whereas in this case (done though the group feature) it doesn't allow it, the new address entered has to be unique (as far as GIO's database is concerned) and an attempt to use an existing one will return a non-unique address error.

Some clarification in that section somewhere would be helpful, i.e. that merge functionality is not supported, only change to a new unique address; maybe rephrase that part to "It is functionally equivalent* to the member themselves changing the address in their own account. (* albeit merging-account functionality is not allowed/enable/supported/etc in this case)"  or something like that.  Or alternatively suffix that new info on step 2, maybe something like  "In the Email field at the top of the page, edit the member’s email address. (it cannot be an existing groups.io account because merge functionality is not supported through this feature)"

Thanks and Cheers,
Christos


See references (hyperlink?) to Pending Subscription Notice help

Frances
 

I was going to give details about pending members' subscription requests when using the pending subscription notice.

However I think it is okay, if there is a reference to the fuller instructions.

On this page https://groups.io/helpcenter/ownersmanual/1/managing-member-notices/pending-subscription-notice

This isn't sufficient without the following page because it says: "Responses go to the group owner address and are recorded on individual members’ pages under “+owner messages.”" but this confuses some people. 

This full description is very helpful.
https://groups.io/helpcenter/ownersmanual/1/managing-members/handling-pending-members?single=true

Can you please consider some kind of see reference to this in the Notes from the first link?

Happy holidays!

Frances




Re: Required hashtags by emails

Frances
 

Sorry, should have done this first.

You do have to log in to the group to follow through.

So there will need to be a hyperlink to the section on logging in. 

Thanks.

Frances


Required hashtags by emails

Frances
 

This was new to me and I couldn't see anything in the help. There are so many people who just use mail for posting. Someone who was asking on GMF found out this by testing.

If a member composes a post in email for a group that requires at least one hashtag on a post, the member can send it without one of the preset hashtags. And the system sends a note right back enclosing the hashtag menu and prompting a pick.
 
This is a handy for people who aren't as adept!

Happy holidays!

Frances



Polls

Frances
 

Can you please put a "see reference" from the owners manual to the members?
All the main info is in the members manual - not where I looked first.

from

https://groups.io/helpcenter/ownersmanual/1/customizing-settings-for-premium-and-enterprise-features/polls?single=true

to
https://groups.io/helpcenter/membersmanual/1/working-with-polls?single=true

Thanks!

Frances


Alias missing from the Glossary

Michael Pavan
 

Alias missing from the Glossary
https://groups.io/helpcenter/glossary

It would be helpful for it to be here so people could find out what a Groups.io Alias is,
and more helpful if it would tell or link to how to set up an Alias

-Michael


Re: Wiki changes notifications

Bob Bellizzi
 

Nina,
Thank you for your so very professional writing skills.  It's a pleasure to have such great manuals as reference material.
Haven't seen any as good since the good old days of big computers.

--
Bob Bellizzi


Re: Wiki changes notifications

Nina E
 

The System hashtags topic in the Owners Manual currently includes a tip about creating a system hashtag manually and applying the desired properties, but that info is general (not to mention kind of buried). The Getting Started Guide for Group Owners also mentions creating system hashtags preemptively and applying properties (see Step 8: Create some hashtags), but, again, the info is pretty general. Maybe I’ll add some examples to that topic. Of course, group owners can also educate their members about when and when not to use the Notify Members checkbox for wiki (and file and photo) changes.

 

All that said, I do think including such tips/workarounds in the documentation can be useful, and I’ll work on that.

 

Thank you for the feedback.

 

- Nina

 

From: docs@beta.groups.io <docs@beta.groups.io> On Behalf Of Frances
Sent: Saturday, November 14, 2020 11:15 PM
To: docs@beta.groups.io
Subject: [docs] Wiki changes notifications

 

This came up again today and it isn't in the wiki. People want to avoid mailing messages to members whenever someone is editing the a page of the wiki. It causes unnecessary messages. There is a workaround:
Shal wrote: "A moderator can preemptively block such notices from posting to the group by creating the corresponding hashtag and setting the hashtag options. No Email will cause them to quietly post to the group's Messages, but not go out to members by email, Moderated will cause them to be held in the Pending list where you can delete them."

See this thread in GMF -  https://groups.io/g/GroupManagersForum/message/34988

"Wiki changes generating postings and emails"

Thanks.

 

Frances

 


Re: Suggestion: Add instructions on how to recover from change-email-addy typos

Nina E
 

Hi, Christos. I updated the instructions for changing an email address to reflect the new confirmation popup that Mark added, and they mention reviewing the address in the popup carefully to make sure it’s correct. But I was pressed for time and didn’t have a chance to include the info about how to recover if someone does make an error in the new address. Here’s hoping that the confirmation popup helps prevent such errors, but no doubt they will still happen. I’ll include the recovery info in the next update.

 

Thank you for the feedback!

 

- Nina

 

From: docs@beta.groups.io <docs@beta.groups.io> On Behalf Of Christos G. Psarras
Sent: Monday, November 16, 2020 5:04 PM
To: docs@beta.groups.io
Subject: [docs] Suggestion: Add instructions on how to recover from change-email-addy typos

 

Hi Nina,

We had this occur twice in the past week or so, we may want to add the resolution to it in the User manual; specifically, Setting account preferences and viewing account information -> Setting or changing account login elements,  User PDF section 3.4.2, in the NOTES section of changing account email address.

If someone attempts to change their email address and makes a typo, all of a sudden they are stuck, their account has no longer the old email address associated with it so they are locked out of everything, and they don't realize that they can ensure they log out and log back in using the mispelled address and the same password as before, then go and correct the typo. (well, I didn't know that myself either, lol)

See 
https://groups.io/g/GroupManagersForum/topic/accidental_email_change/78256324
and
https://groups.io/g/Group_Help/topic/78299286

Something in the notes to that effect can be helpful, i.e. ensure one is logged out then log back in with the mispelled address and same password as before, go and correct the address, then continue as normally, i.e. when they receive the confirmation email to reply to it to confirm the change to the corrected address; maybe highlighted or something.  I'd suggest to make sure to add the keyword typo in that text somewhere as browser/PDF searches can find it.

Or alternatively, maybe add another subsection before Deleting your Account, possibly Account Recovery, where the solution would be described, and having a link to it in the above "Changing Email" notes; this would also allow a browser/PDF search to find Account Recovery.

Cheers,
Christos


Re: Deleting Messages

Nina E
 

I added topics about deleting individual messages to the Owners Manual and Members Manual (November 20 versions).

 

Thank you for the feedback. I don’t know how I missed including that information in the initial versions!

 

- Nina

 

From: docs@beta.groups.io <docs@beta.groups.io> On Behalf Of Duane
Sent: Friday, November 13, 2020 9:59 AM
To: docs@beta.groups.io
Subject: [docs] Deleting Messages

 

In trying to answer a question on GMF, Shal noticed that there is no information on how to delete individual messages.  That info should be added in Owners Manual in Section 13 (for any message) and in the Members Manual in Section 7 (for your own messages.)
ref: https://groups.io/g/GroupManagersForum/topic/78224767

Thanks,
Duane


Suggestion: Add instructions on how to recover from change-email-addy typos

 

Hi Nina,

We had this occur twice in the past week or so, we may want to add the resolution to it in the User manual; specifically, Setting account preferences and viewing account information -> Setting or changing account login elements,  User PDF section 3.4.2, in the NOTES section of changing account email address.

If someone attempts to change their email address and makes a typo, all of a sudden they are stuck, their account has no longer the old email address associated with it so they are locked out of everything, and they don't realize that they can ensure they log out and log back in using the mispelled address and the same password as before, then go and correct the typo. (well, I didn't know that myself either, lol)

See 
https://groups.io/g/GroupManagersForum/topic/accidental_email_change/78256324
and
https://groups.io/g/Group_Help/topic/78299286

Something in the notes to that effect can be helpful, i.e. ensure one is logged out then log back in with the mispelled address and same password as before, go and correct the address, then continue as normally, i.e. when they receive the confirmation email to reply to it to confirm the change to the corrected address; maybe highlighted or something.  I'd suggest to make sure to add the keyword typo in that text somewhere as browser/PDF searches can find it.

Or alternatively, maybe add another subsection before Deleting your Account, possibly Account Recovery, where the solution would be described, and having a link to it in the above "Changing Email" notes; this would also allow a browser/PDF search to find Account Recovery.

Cheers,
Christos


Re: Wiki changes notifications

 

On Sun, Nov 15, 2020 at 07:23 AM, J_Catlady wrote:
On Sun, Nov 15, 2020 at 07:09 AM, Frances wrote:
For major edits, a notice to members is useful
Another possibility (rather than documentation of a convoluted fix) would be a group option to make notifications require approval for specific categories. But that seems convoluted as well.


Re: Wiki changes notifications

 

On Sun, Nov 15, 2020 at 07:09 AM, Frances wrote:
For major edits, a notice to members is useful. For minor ones on several pages, no notifications aren't.
Neither documentation nor options to turn notifications off (the option I suggested) is going to solve that. This is a case-by-case decision.


Re: Wiki changes notifications

 

Instead of an elaborate workaround (probably incomprehensible to many group owners, even with documentation), and corresponding elaborate and necessarily convoluted documentation, maybe someone should suggest on beta a group option to completely turn notifications off by non-mods for a given specific category. This does not seem to be a documentation issue.


On Nov 15, 2020, at 6:54 AM, Duane <txpigeon@...> wrote:

On Sun, Nov 15, 2020 at 08:34 AM, J_Catlady wrote:
Are mods trying to prevent their members from checking the "Notify Members" box and the members are not complying?
Yes, that's exactly it.  Many owner/mods don't see the usefulness of all those notifications being posted on the group.  I've got specific instructions in my group Guidelines that they should NOT check the box, but many do it anyway.  By moderating those notification hashtags, I can head them off.

Duane


Re: Wiki changes notifications

Frances
 
Edited

I would like the instructions to be in the Help documents. Otherwise people have to test different scenarios in order to achieve what they want.

For major edits, a notice to members is useful. For minor ones on several pages, notifications aren't. 

Frances


Re: Wiki changes notifications

 

Interesting. The one whose implementation I’d been eagerly awaiting was the photo notice. For ages, members would upload photos of their cats, unbeknownst to the other group members because there was no notification feature. So that’s one I’m very glad to have. We haven’t had any problems with the others.


On Nov 15, 2020, at 6:54 AM, Duane <txpigeon@...> wrote:

On Sun, Nov 15, 2020 at 08:34 AM, J_Catlady wrote:
Are mods trying to prevent their members from checking the "Notify Members" box and the members are not complying?
Yes, that's exactly it.  Many owner/mods don't see the usefulness of all those notifications being posted on the group.  I've got specific instructions in my group Guidelines that they should NOT check the box, but many do it anyway.  By moderating those notification hashtags, I can head them off.

Duane


Re: Wiki changes notifications

Duane
 

On Sun, Nov 15, 2020 at 08:34 AM, J_Catlady wrote:
Are mods trying to prevent their members from checking the "Notify Members" box and the members are not complying?
Yes, that's exactly it.  Many owner/mods don't see the usefulness of all those notifications being posted on the group.  I've got specific instructions in my group Guidelines that they should NOT check the box, but many do it anyway.  By moderating those notification hashtags, I can head them off.

Duane


Re: Wiki changes notifications

 

Duane,
That's what I thought, which is why this perceived problem seems so mysterious to me in the first place. I don't see the problem at all. Are mods trying to prevent their members from checking the "Notify Members" box and the members are not complying? Otherwise I don't understand why any such elaborate workaround is needed. Just don't check "Notify Members."


On Sun, Nov 15, 2020 at 6:08 AM Duane <txpigeon@...> wrote:
On Sun, Nov 15, 2020 at 07:46 AM, J_Catlady wrote:
no messages to the group that the wiki has been updated, even though I update it frequently. What gives?
If you don't check the "Notify Members" box on the wiki page while editing, no notice is sent to the group.

Duane


Re: Wiki changes notifications

Duane
 

On Sun, Nov 15, 2020 at 07:46 AM, J_Catlady wrote:
no messages to the group that the wiki has been updated, even though I update it frequently. What gives?
If you don't check the "Notify Members" box on the wiki page while editing, no notice is sent to the group.

Duane

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