Date   

Re: Add information on result of banning a domain #suggestion

Nina E
 

The Banning domains from a group topic in the Owners Manual now contains a note about what someone who’s not logged in and who tries to join a group from a banned domain sees (a notice that states “You are not allowed to subscribe to the group with that domain”).

 

Thanks for the feedback!

 

- Nina

 

From: docs@beta.groups.io <docs@beta.groups.io> On Behalf Of J_Catlady
Sent: Saturday, January 16, 2021 2:38 PM
To: docs@beta.groups.io
Subject: [docs] Add information on result of banning a domain #suggestion

 

The help page on banning domains specifies how to ban a domain but it gives no information on the result (error message? whatever) on the side of the user from the banned domain. It would be helpful to add this info because it's very difficult to test to find out.

This morning someone from a banned domain tried to apply to my group, which I found out through the log. His email address had also been banned, but he evidently was not logged in at the time he tried to apply, so he was able to see and click on the Apply for Membership in This Group button. I know that had he been logged in, the button simply would not have appeared and he would have been unable to apply. What I would like to know is what kind of error message he received, if any, after the system recognized that his domain was banned and logged his failed attempt. I know that it must have sent him something, since right after his attempt he emailed me privately to beg for admission to the group. This does not seem to be documented.

Meanwhile, can anyone here tell me the answer? If an email address from a banned domain applies for membership in a group, what do they receive?

Thanks.

J


Owner's Manual - Message Policy Settings clarification #suggestion

Andy Wedge
 

Hi Nina,

in the Owner's Manual under Message Policy Settings > Disable Editing Messages  can you add a note to confirm/clarify that a member will always be able to delete their own message regardless of this setting.

Thanks
Andy


Owner's Manual - Hashtag permissions correction needed

Andy Wedge
 

Hi Nina,

In the Hashtag Permissions section of the Owner's Manual is says that "If a member includes a new hashtag in a message (that is, the hashtag is not in the list of the group’s existing hashtags), the system bounces the message. A copy of the original message is saved online as a draft for editing, and the bounce message will include a link to that draft.".  This seems to be at odds with the statement in Mark's update on Beta where he says the system will now just bounce a message rather than holding it as a Draft.

Regards
Andy


Minor correction - Owners Manual

Duane
 

Because of a change Mark made to clarify a situation, section 25.2 item 3 needs to be corrected to remove the restriction of using periods in subgroup names, https://beta.groups.io/g/main/message/28045  (It still applies to main groups.)

Thanks,
Duane


Re: Add information on result of banning a domain #suggestion

Nina E
 

😄

 

From: docs@beta.groups.io <docs@beta.groups.io> On Behalf Of J_Catlady
Sent: Saturday, January 16, 2021 4:15 PM
To: docs@beta.groups.io
Subject: Re: [docs] Add information on result of banning a domain #suggestion

 

Lol I just read that back. I don’t mean the begging is undocumented. 🤣



On Jan 16, 2021, at 11:37 AM, J_Catlady via groups.io <j.olivia.catlady@...> wrote:

The help page on banning domains specifies how to ban a domain but it gives no information on the result (error message? whatever) on the side of the user from the banned domain. It would be helpful to add this info because it's very difficult to test to find out.

This morning someone from a banned domain tried to apply to my group, which I found out through the log. His email address had also been banned, but he evidently was not logged in at the time he tried to apply, so he was able to see and click on the Apply for Membership in This Group button. I know that had he been logged in, the button simply would not have appeared and he would have been unable to apply. What I would like to know is what kind of error message he received, if any, after the system recognized that his domain was banned and logged his failed attempt. I know that it must have sent him something, since right after his attempt he emailed me privately to beg for admission to the group. This does not seem to be documented.

Meanwhile, can anyone here tell me the answer? If an email address from a banned domain applies for membership in a group, what do they receive?

Thanks.

J


Re: Add information on result of banning a domain #suggestion

 

Lol I just read that back. I don’t mean the begging is undocumented. 🤣


On Jan 16, 2021, at 11:37 AM, J_Catlady via groups.io <j.olivia.catlady@...> wrote:

The help page on banning domains specifies how to ban a domain but it gives no information on the result (error message? whatever) on the side of the user from the banned domain. It would be helpful to add this info because it's very difficult to test to find out.

This morning someone from a banned domain tried to apply to my group, which I found out through the log. His email address had also been banned, but he evidently was not logged in at the time he tried to apply, so he was able to see and click on the Apply for Membership in This Group button. I know that had he been logged in, the button simply would not have appeared and he would have been unable to apply. What I would like to know is what kind of error message he received, if any, after the system recognized that his domain was banned and logged his failed attempt. I know that it must have sent him something, since right after his attempt he emailed me privately to beg for admission to the group. This does not seem to be documented.

Meanwhile, can anyone here tell me the answer? If an email address from a banned domain applies for membership in a group, what do they receive?

Thanks.

J


Re: Creating Events suggestion

Nina E
 

On Sat, Jan 16, 2021 at 02:13 PM, Bob Bellizzi wrote:
Personally, I like the idea of a negative time.  Often, people don't attend a meeting because they are late.  A negative time reminder could nudge them into participating.
That would be a suggestion to post in the beta group. Currently, per https://beta.groups.io/g/main/message/27785 (and now documented in the Members Manual), reminders that are set for less than a minute before an event are ignored.

- Nina


Re: Creating Events suggestion

Duane
 

On Sat, Jan 16, 2021 at 01:13 PM, Bob Bellizzi wrote:
Personally, I like the idea of a negative time.
Mark has already fixed it so that's not possible - https://beta.groups.io/g/main/message/27780

Duane


Add information on result of banning a domain #suggestion

 

The help page on banning domains specifies how to ban a domain but it gives no information on the result (error message? whatever) on the side of the user from the banned domain. It would be helpful to add this info because it's very difficult to test to find out.

This morning someone from a banned domain tried to apply to my group, which I found out through the log. His email address had also been banned, but he evidently was not logged in at the time he tried to apply, so he was able to see and click on the Apply for Membership in This Group button. I know that had he been logged in, the button simply would not have appeared and he would have been unable to apply. What I would like to know is what kind of error message he received, if any, after the system recognized that his domain was banned and logged his failed attempt. I know that it must have sent him something, since right after his attempt he emailed me privately to beg for admission to the group. This does not seem to be documented.

Meanwhile, can anyone here tell me the answer? If an email address from a banned domain applies for membership in a group, what do they receive?

Thanks.

J


Re: Creating Events suggestion

Bob Bellizzi
 

Duane,
Personally, I like the idea of a negative time.  Often, people don't attend a meeting because they are late.  A negative time reminder could nudge them ingto participating.
--
Bob Bellizzi


Re: Creating Events suggestion

Nina E
 

In the Members Manual > 10 Working with calendars > 10.3 Adding calendar events, I revised step 3 to include a table describing the items on the Event page.

 

Thank you for the feedback!

 

- Nina

 

From: docs@beta.groups.io <docs@beta.groups.io> On Behalf Of Duane
Sent: Monday, January 11, 2021 9:05 AM
To: docs@beta.groups.io
Subject: [docs] Creating Events suggestion

 

In section 10.3 of the Members Manual, adding events, there needs to be more information about the options included near the bottom.  This suggestion is the result of some confusion (on GMF) about what those items do.  For example:

The "Add Reminder" button will allow you to send a reminder to the group before the event occurs (with the hashtag #cal-reminder.)  Once the button is clicked, several options will appear for you to adjust for how far in advance this will happen.  [Unless/until it's changed (#bug filed on beta), a word of caution may be needed here.  It's currently possible to set a negative time for the reminder, say -5 minutes, so the reminder would be sent 5 minutes after the event starts!]

The checkbox at the bottom for "Send Notice To Group When Event Happens (tagged with #cal-notice)" will cause an email to be sent at the time the event occurs.

Thanks,
Duane


Creating Events suggestion

Duane
 

In section 10.3 of the Members Manual, adding events, there needs to be more information about the options included near the bottom.  This suggestion is the result of some confusion (on GMF) about what those items do.  For example:

The "Add Reminder" button will allow you to send a reminder to the group before the event occurs (with the hashtag #cal-reminder.)  Once the button is clicked, several options will appear for you to adjust for how far in advance this will happen.  [Unless/until it's changed (#bug filed on beta), a word of caution may be needed here.  It's currently possible to set a negative time for the reminder, say -5 minutes, so the reminder would be sent 5 minutes after the event starts!]

The checkbox at the bottom for "Send Notice To Group When Event Happens (tagged with #cal-notice)" will cause an email to be sent at the time the event occurs.

Thanks,
Duane


Re: See references (hyperlink?) to Pending Subscription Notice help

Nina E
 

In the Owners Manual, the Managing member notices > Pending Subscription notice section now includes a reference and link to the Managing members > Handling pending members section. Thank you for the suggestion!

 

- Nina

 

From: docs@beta.groups.io <docs@beta.groups.io> On Behalf Of Frances
Sent: Wednesday, December 30, 2020 12:58 PM
To: docs@beta.groups.io
Subject: [docs] See references (hyperlink?) to Pending Subscription Notice help

 

I was going to give details about pending members' subscription requests when using the pending subscription notice.

However I think it is okay, if there is a reference to the fuller instructions.

On this page https://groups.io/helpcenter/ownersmanual/1/managing-member-notices/pending-subscription-notice

This isn't sufficient without the following page because it says: "Responses go to the group owner address and are recorded on individual members’ pages under “+owner messages.”" but this confuses some people. 

This full description is very helpful.
https://groups.io/helpcenter/ownersmanual/1/managing-members/handling-pending-members?single=true

Can you please consider some kind of see reference to this in the Notes from the first link?

Happy holidays!

Frances



Re: Suggestion: Add instructions on how to recover from change-email-addy typos

Nina E
 

In the Members Manual, the tip in the Understanding Groups.io accounts > Recovering your account if you enter an incorrect email address section now includes a statement that you can ask the owner of a Premium or Enterprise group to correct the email address for you.

 

Thank you for the suggestion!

 

- Nina

 

From: docs@beta.groups.io <docs@beta.groups.io> On Behalf Of Christos G. Psarras
Sent: Saturday, January 2, 2021 4:32 PM
To: docs@beta.groups.io
Subject: Re: [docs] Suggestion: Add instructions on how to recover from change-email-addy typos

 

Hi Nina,

On Sat, Nov 21, 2020 at 08:45 AM, Nina E wrote:

Here’s hoping that the confirmation popup helps prevent such errors, but no doubt they will still happen. I’ll include the recovery info in the next update.

Thanks for that and here's an update on that section.  In the course of researching something else (see my previous docs message) I came across another way that a user can recover from a typo email change account condition.  Because of the way that part of the code currently works, the email address is changed on the database before the confirmation link is clicked, so the new typo-ed address now shows in the groups (albeit it goes to blue bouncing status right away).  So, if someone cannot use the other ways to recover their account, if they are a member of a Premium/Ent group and they can get in touch with an admin, the admin can reset their typo address back to normal, using that premium+ Change-Member's-Email-Address feature.

Not sure if we want to also include this option due to any possible code changes in that particular email-change process, but based on how the code currently works, it is another option.

Cheers,
Christos


Re: Suggestion: Clarify the Premium/Ent member management options - Editing members’ email addresses section

Nina E
 

In the Owners Manual, the Premium and Enterprise member management options > Editing members’ email addresses section now contains a note about what happens if an edited address already belongs to a Groups.io account.

 

Thank you for the feedback!

 

- Nina

 

From: docs@beta.groups.io <docs@beta.groups.io> On Behalf Of Christos G. Psarras
Sent: Saturday, January 2, 2021 4:01 PM
To: docs@beta.groups.io
Subject: [docs] Suggestion: Clarify the Premium/Ent member management options - Editing members’ email addresses section

 

Hi Nina and Happy New Year!

Please refer to the GMF thread that brought this up for more info,
https://groups.io/g/GroupManagersForum/topic/can_a_premium_group_admin/79365698

That section can use a bit of fine-tuning as it has a bit of ambiguity.  It states "This action changes the email address for the member’s Groups.io account, which will affect all other group subscriptions they have at this address. It is functionally equivalent to the member changing the address in their own account."  The second sentence is technically correct but also technically-incorrect, as when the member changes their address themselves, if they enter an existing address as the new address they are presented with the opportunity to merge their accounts, whereas in this case (done though the group feature) it doesn't allow it, the new address entered has to be unique (as far as GIO's database is concerned) and an attempt to use an existing one will return a non-unique address error.

Some clarification in that section somewhere would be helpful, i.e. that merge functionality is not supported, only change to a new unique address; maybe rephrase that part to "It is functionally equivalent* to the member themselves changing the address in their own account. (* albeit merging-account functionality is not allowed/enable/supported/etc in this case)"  or something like that.  Or alternatively suffix that new info on step 2, maybe something like  "In the Email field at the top of the page, edit the member’s email address. (it cannot be an existing groups.io account because merge functionality is not supported through this feature)"

Thanks and Cheers,
Christos


Re: Required hashtags by emails

Nina E
 

In the Members Manual, the Understanding and using hashtags > Applying hashtags to topics section now contains information about emailing new topics to groups that require hashtags. Be aware that since you posted this suggestion, Mark changed how the system handles emails without hashtags that are sent to groups requiring hashtags (see the CHANGE item in the list in https://beta.groups.io/g/main/message/27705), so the documentation reflects the current state.

 

Thank you for the suggestion!

 

- Nina

 

From: docs@beta.groups.io <docs@beta.groups.io> On Behalf Of Frances
Sent: Sunday, December 27, 2020 6:45 PM
To: docs@beta.groups.io
Subject: [docs] Required hashtags by emails

 

This was new to me and I couldn't see anything in the help. There are so many people who just use mail for posting. Someone who was asking on GMF found out this by testing.

If a member composes a post in email for a group that requires at least one hashtag on a post, the member can send it without one of the preset hashtags. And the system sends a note right back enclosing the hashtag menu and prompting a pick.

 

This is a handy for people who aren't as adept!

Happy holidays!

Frances

 


Re: Polls

Nina E
 

The Customizing settings for Premium and Enterprise groups > Polls topic in the Owners Manual now contains a reference and link to the Working with polls topic in the Members Manual. Thank you for the suggestion!

 

- Nina

 

From: docs@beta.groups.io <docs@beta.groups.io> On Behalf Of Frances
Sent: Saturday, December 12, 2020 10:51 AM
To: docs@beta.groups.io
Subject: [docs] Polls

 

Can you please put a "see reference" from the owners manual to the members?
All the main info is in the members manual - not where I looked first.

from

https://groups.io/helpcenter/ownersmanual/1/customizing-settings-for-premium-and-enterprise-features/polls?single=true

to
https://groups.io/helpcenter/membersmanual/1/working-with-polls?single=true

Thanks!

Frances


Re: Alias missing from the Glossary

Nina E
 

"Alias" is now in the Glossary. Thank you for the suggestion!

- Nina

-----Original Message-----
From: docs@beta.groups.io <docs@beta.groups.io> On Behalf Of Michael Pavan
Sent: Wednesday, December 9, 2020 12:57 PM
To: docs@beta.groups.io
Subject: [docs] Alias missing from the Glossary

Alias missing from the Glossary
https://groups.io/helpcenter/glossary

It would be helpful for it to be here so people could find out what a
Groups.io Alias is, and more helpful if it would tell or link to how to set
up an Alias

-Michael


Re: Suggestion: Add instructions on how to recover from change-email-addy typos

 

Hi Nina,

On Sat, Nov 21, 2020 at 08:45 AM, Nina E wrote:
Here’s hoping that the confirmation popup helps prevent such errors, but no doubt they will still happen. I’ll include the recovery info in the next update.
Thanks for that and here's an update on that section.  In the course of researching something else (see my previous docs message) I came across another way that a user can recover from a typo email change account condition.  Because of the way that part of the code currently works, the email address is changed on the database before the confirmation link is clicked, so the new typo-ed address now shows in the groups (albeit it goes to blue bouncing status right away).  So, if someone cannot use the other ways to recover their account, if they are a member of a Premium/Ent group and they can get in touch with an admin, the admin can reset their typo address back to normal, using that premium+ Change-Member's-Email-Address feature.

Not sure if we want to also include this option due to any possible code changes in that particular email-change process, but based on how the code currently works, it is another option.

Cheers,
Christos


Suggestion: Clarify the Premium/Ent member management options - Editing members’ email addresses section

 

Hi Nina and Happy New Year!

Please refer to the GMF thread that brought this up for more info,
https://groups.io/g/GroupManagersForum/topic/can_a_premium_group_admin/79365698

That section can use a bit of fine-tuning as it has a bit of ambiguity.  It states "This action changes the email address for the member’s Groups.io account, which will affect all other group subscriptions they have at this address. It is functionally equivalent to the member changing the address in their own account."  The second sentence is technically correct but also technically-incorrect, as when the member changes their address themselves, if they enter an existing address as the new address they are presented with the opportunity to merge their accounts, whereas in this case (done though the group feature) it doesn't allow it, the new address entered has to be unique (as far as GIO's database is concerned) and an attempt to use an existing one will return a non-unique address error.

Some clarification in that section somewhere would be helpful, i.e. that merge functionality is not supported, only change to a new unique address; maybe rephrase that part to "It is functionally equivalent* to the member themselves changing the address in their own account. (* albeit merging-account functionality is not allowed/enable/supported/etc in this case)"  or something like that.  Or alternatively suffix that new info on step 2, maybe something like  "In the Email field at the top of the page, edit the member’s email address. (it cannot be an existing groups.io account because merge functionality is not supported through this feature)"

Thanks and Cheers,
Christos

161 - 180 of 381