Date   

Possible Missing Section

Chris Jones
 

A query on GMF made me have a look at the Members Manuals; there is nothing there about members being removed for marking a message as spam. The Owners Manual does have a section about it, specifically 9.9.

People being "dismembered" is a fairly common occurrence so IMO there does need something in the Members Manual to explain it.

It is a more than somewhat complicated subject, and it might be worth you considering linking to the GMF wiki about it, at least as an interim measure.

Nina; I see that you have added a link back to the Owners Manual from the GMF wiki and that there is an FAQ item about the problem in the Help Centre (yes; I'm in the UK!) but links from the Manuals (both versions) back to the GMF wiki might help people.

IMO the FAQ is unlikely to the the first port of call for those affected; the manuals are a more probable destination. 

Chris


Re: 2FA recovery inconsistent on site and in manual

 

On Sat, Apr 18, 2020 at 2:44 PM Christopher Warrington <lists@...> wrote:

The member manual and the Two-Factor Authentication account settings page
page do not agree on whether accounts with 2FA are recoverable or not. This
is leading to some confusion about whether a group owner should recommend
that one if their members who has lost their 2FA device needs to create a
new account or needs to contact support.

In the member manual under "Setting up two-factor authentication" [1], says
that support@groups.io can help recover an account:

> Note: If the authentication code is lost (for example, if a device is
> reset to factory settings), you will need to contact Groups.io Support to
> be able to log in.

Yes, via support, we can disable two factor authentication for people who did not save their backup codes and who can no longer authenticate. 

Nina, can you update the manual?

Thanks,
Mark


Re: Corrections to Members Manual

Duane
 

On Sat, Apr 18, 2020 at 09:43 AM, Nina E wrote:
These corrections and additions are in the April 17 Help Center update.
More suggestions, using the April 17 version of the PDF, section numbers used:

2.1
should be
All of the step-by-step instructions (insert of)

2.2
should be
[name _of_ group owner or moderator]
from [name if group owner or moderator]

3.1
add  The group owner will select a default delivery method for messages that you may opt to change.

3.7
orphan "websites" at the end.

4.3.2
Step 2
On the resulting Log In page, enter your email address, then click the Email me a link to log in button.

4.4.2
unneeded table header under Note:

4.4.3
under HTML: Select this editor
add Note: If you join a group that is set to Plain Text Only by the owner, your message composition window will not use the HTML editor.

4.7
incomplete  add step 4. After clicking Delete My Account you will need to type in "I understand" (without quotes) to verify deletion of the account, then click Delete My Account.

5.2
Example: text needs to move to next page with image.

5.3
Approvals needed column doesn't show for members, only owner/mods.

7.2
Individual Messages  You receive each message individually as soon as it is posted to the group. (This setting is the default.)
Need explanation (note above table?) that each group owner can set the default delivery for their group.

Also, some options may not be available, depending on group settings, i.e. Plain Digest.

7.4
Header needs moved to next page

8.1
should be
the topic is displayed with the initial message at the top of the page and replies expanded underneath it unless you have elected to use reverse date order by clicking on the Date heading.

8.3
header should be "or reply to existing messages"  (cannot reply to topic, only message)

remove section about "To reply to an existing topic on the group’s website"

8.4
add Note: If you create too many drafts, you will get a notice at the top of the page that you must delete some before more can be saved.

8.5
in Tips  AND is implied if you use more than one word in the search box.

9.1
add octothorp as a name for the symbol

10.3
change last sentence to "could be used later in topics that might be of interest to you." (remove 'not')

11.3
Shortcut, click on the date that you want an Event to start or occur.

section 3 table  Back | if you change your mind about adding an event

11.4  Check with Mark to see if access to Zoom will be removed from Basic groups after the Covid-19 pandemic as originally intended.  Add Note: if so.

11.9.7
step 3  should be "(nor add..."

13.3.4
Date "...use to select a date or it may be entered directly."
Time "...that contains 30-minute time increments or it may be entered directly."
Address "...a separate tab or window for that location only."

14
Note: Only those that have chosen to make their profile visible can see other members that have opted to be included in the directory.

16
NC badge, remove ", or after a moderator has approved the membership in a restricted group," (not true)

17.5
"...to: changing the owner,..." add "...owner (group owner/mod only),..."

19.6.2
Example: should be moved to next page with image

22.2.3
Example: should be moved to next page with image

22.3.3
"if your email application automatically adds links to..." should be "if your email application automatically creates links from..."

22.3.6
Formatted (HTML) example: should be moved to next page with image

Some of these also apply to the Owner Manual, but I haven't been through it completely yet.

Thanks,
Duane


2FA recovery inconsistent on site and in manual

Christopher Warrington
 

The member manual and the Two-Factor Authentication account settings page
page do not agree on whether accounts with 2FA are recoverable or not. This
is leading to some confusion about whether a group owner should recommend
that one if their members who has lost their 2FA device needs to create a
new account or needs to contact support.

In the member manual under "Setting up two-factor authentication" [1], says
that support@groups.io can help recover an account:

Note: If the authentication code is lost (for example, if a device is
reset to factory settings), you will need to contact Groups.io Support to
be able to log in.
Contrast this with the Two-Factor Authentication account settings page [2]:

Groups.io Support cannot restore access to accounts with two-factor
authentication enabled for security reasons. Saving your recovery codes in
a safe place can help keep you from being locked out of your account.
Hat tip to Chris Jones on GMF for noticing this. [3]

[1]: https://groups.io/helpcenter/membersmanual/1/understanding-groups-io-accounts/setting-account-preferences-and-viewing-account-information
[2]: https://groups.io/account?page=security
[3]: https://groups.io/g/GroupManagersForum/message/31223

--
Christopher W. <lists@cw.codes>


Re: Help Center is complete

Nina E
 

> Are these going to be Controlled Documents, meaning that any amendments don't just simply "happen" but that they are actively recorded in an Amendments Log, perhaps at the back of the documents?

As of the April 17 release of the Help Center, the Owners Manual, Members Manual, and FAQ each contains a Revision history topic at the end.

- Nina


Re: Email delivery options query

Nina E
 

Thanks, Andy and Duane. I corrected the No Email setting documentation for the April 17 Help Center update.

- Nina


Re: Corrections to Members Manual

Nina E
 

Hi, Duane. These corrections and additions are in the April 17 Help Center update. Thank you for the detailed review!

- Nina


Re: Groups.io Members Manual - contradictory text

Nina E
 

On Thu, Apr 9, 2020 at 05:48 AM, Andy Wedge wrote:
section Joining subgroups (3.6 in the PDF version) states that a subgroup typically contains a subset of the members of the parent (primary) group.  I think the use of the word typically at this point implies that it does always have to be the case. This is then contradicted by the following sentence which states that: for you to be a member of a subgroup, you must first be a member of the parent group (my use of bold).

I think removing the 'and typically' part of the second sentence here would retain the facts and aid clarity.

Corrected in the April 17 Help Center update.

- Nina


Re: Help centre links and more images please

Nina E
 

On Thu, Apr 9, 2020 at 05:11 AM, Andy Wedge wrote:
There are document links that take you from one place in a document to another in the same document and some cross document links would be helpful in places too. As an example, in the FAQ document about setting/changing your password, the Answer text there has a link to the member's manual but it's just to the top of the manual not the relevant section.

A: See the Members Manual > Understanding Groups.io accounts > Setting account preferences and viewing account information.

If someone doesn't understand the '>' notation on the FAQ entry it's a further challenge for them to find the right information.

Hi, Andy. I updated those links in the FAQ so they go directly to the topic in question. They're in the April 17 update of the Help Center. (FYI, such links weren't possible in the initial Help Center release because the URLs created by Mark's utilities for generating the HTML and PDF files from the source documents were not static at that time.)

- Nina


Claiming messages and/or pending members

Andy Wedge
 

Hi,

following up on a GMF post, I can't see anything if the Owner's Manual that mentions if something is claimed by one owner/mod, it can only be changed by another owner/mod online (i.e. they cannot do it via email).

Also, reading the section on Handling Pending Messages (11.1 in the PDF document), one of the two Notes near the top states:

Pending messages expire after 14 days. If no action is taken within that period, the request is rejected.

I have two questions on this:

  • Is the word 'rejected' correct here (implying that a rejection notice could be sent) or should be be 'deleted'?
  • Would it be clearer to say that the 'message' is rejected/deleted (select appropriate word based upon my first question)

Thanks,
Andy


Corrections to Members Manual

Duane
 

Under "Responding to an invitation to join a group", the second bullet, it should say "A personal note from the group owner or moderator who sent the invitation may be included in the text of the message."

Under "Joining subgroups", second sentence, it should say "A subgroup is a group within another group and will be a subset of the members of the parent (primary) group."  Fourth sentence should say "If you join a group that has subgroups, the group’s owner or moderator will determine whether you may also be a member of any subgroups and invite or add you to them accordingly."  Add fifth sentence, "You may also be allowed to join on your own, depending on group settings."

Under "Understanding Groups.io accounts" > "Overview", the Note: should say "... you will have a different Groups.io account associated with each email address."

Under "Logging in to your account" > "Logging in through Facebook or Google", it should be clarified that those may need to be enabled for your account in the "Setting or changing account login elements" section under "Setting account preferences and viewing account information".  The "Setting or changing account login elements" section it should say "... select the applicable checkbox(es) ..."

Under "Setting website preferences for your account" > Set the number of items to display in lists on group web pages" there should be a Note that infinite scroll may not be usable on all page displays, such as databases and will revert to 20 items.

Under "Setting up two-factor authentication" there should be a Note that loss of the authentication code, such as when a device is reset to factory, will result in the inability to log in without contacting support@groups.io.

I'm sure there will be more to come as I finish reading the manual.  I realize that some of these are nit-picky, but believe the manual should be as clear as possible.

I'd also like to thank Nina and Mark for doing a great job in getting all of this information gathered up and organized.  I've done similar jobs in the past and it's not an easy, nor trivial, thing to accomplish.

Duane


Re: Images in Members manual PDF incorrect

Duane
 

For those that read this, the problem was fixed about 4 hours later, https://beta.groups.io/g/docs/message/66

Duane


Re: Email delivery options query

Duane
 

On Sun, Apr 12, 2020 at 03:23 AM, Andy Wedge wrote:
You receive only the messages that moderators have designated as special notices.
And online, the popup for this says "regardless of their email setting".  This is also stated in the glossary for Special Notice, but there it does state the exception, i.e. No Email selected.

Duane


Re: Groups.io Members Manual - Google Drive links

Duane
 

On Sun, Apr 12, 2020 at 12:52 PM, Mark Fletcher wrote:
along with the screwed up images in the PDF.
Yes they are.  Thank you both.

Duane


Re: Groups.io Members Manual - Google Drive links

 

On Sun, Apr 12, 2020 at 1:30 AM Andy Wedge <andy_wedge@...> wrote:

in the Groups.io Member's Manual regarding email delivery options the hyperlink in the Special Notices Only text still points to a Google Drive location.

Thanks to help from Nina, this should be fixed now, along with the screwed up images in the PDF.

Thanks,
Mark 


Images in Members manual PDF incorrect

Duane
 

In the Members Manual PDF, most (all?) of the images I'm seeing aren't related to the section they're in.  They look fine online.

Thanks,
Duane


Groups.io Members Manual - Google Drive links

Andy Wedge
 

Hi,

in the Groups.io Member's Manual regarding email delivery options the hyperlink in the Special Notices Only text still points to a Google Drive location.

Regards,
Andy


Email delivery options query

Andy Wedge
 

Hi,

In the new member's manual, the section regarding email delivery options states:

Special Notices Only

You receive only the messages that moderators have designated as special notices.

No Email

With this setting, you do not receive any group messages by email. You can still access messages and other group features on the group’s website. You might still receive individual notifications from the group (for example, special notices) and system messages from Groups.io.

If you can still receive special notices when you have selected No Email, what purpose does the Special Notices Only setting serve?

I raised this query on GMF and the feedback backed up my own thought that it was an error in the document.

Andy


Re: FAQ URL malfunction

West Coast Compañeros Staff
 

On Fri, Apr 10, 2020 at 09:24 AM, Mark Fletcher wrote:
This should be fixed now.
 
The link in both the web version of the FAQ and the PDF now work as intended. Thanks for the quick action.

Robert R.


Re: FAQ URL malfunction

 



On Thu, Apr 9, 2020 at 3:21 PM West Coast Compañeros Staff <westcoastcompaneros@...> wrote:

In the Groups.io Help Center FAQ section (both in the PDF and the web-page version) there is a URL that does not go to the intended page. In the Group member FAQ, in the answer to the second question ("I am not receiving email messages . . ."), the URL is intended to point to the Recent Bounces page under the member's Account section. Instead, it goes to the top-level Account page.



This should be fixed now.

Thanks,
Mark 

241 - 260 of 320