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Re: Corrections to Members Manual

Nina E
 

Hi, Duane. These corrections and additions are in the April 17 Help Center update. Thank you for the detailed review!

- Nina


Re: Groups.io Members Manual - contradictory text

Nina E
 

On Thu, Apr 9, 2020 at 05:48 AM, Andy Wedge wrote:
section Joining subgroups (3.6 in the PDF version) states that a subgroup typically contains a subset of the members of the parent (primary) group.  I think the use of the word typically at this point implies that it does always have to be the case. This is then contradicted by the following sentence which states that: for you to be a member of a subgroup, you must first be a member of the parent group (my use of bold).

I think removing the 'and typically' part of the second sentence here would retain the facts and aid clarity.

Corrected in the April 17 Help Center update.

- Nina


Re: Help centre links and more images please

Nina E
 

On Thu, Apr 9, 2020 at 05:11 AM, Andy Wedge wrote:
There are document links that take you from one place in a document to another in the same document and some cross document links would be helpful in places too. As an example, in the FAQ document about setting/changing your password, the Answer text there has a link to the member's manual but it's just to the top of the manual not the relevant section.

A: See the Members Manual > Understanding Groups.io accounts > Setting account preferences and viewing account information.

If someone doesn't understand the '>' notation on the FAQ entry it's a further challenge for them to find the right information.

Hi, Andy. I updated those links in the FAQ so they go directly to the topic in question. They're in the April 17 update of the Help Center. (FYI, such links weren't possible in the initial Help Center release because the URLs created by Mark's utilities for generating the HTML and PDF files from the source documents were not static at that time.)

- Nina


Claiming messages and/or pending members

Andy Wedge
 

Hi,

following up on a GMF post, I can't see anything if the Owner's Manual that mentions if something is claimed by one owner/mod, it can only be changed by another owner/mod online (i.e. they cannot do it via email).

Also, reading the section on Handling Pending Messages (11.1 in the PDF document), one of the two Notes near the top states:

Pending messages expire after 14 days. If no action is taken within that period, the request is rejected.

I have two questions on this:

  • Is the word 'rejected' correct here (implying that a rejection notice could be sent) or should be be 'deleted'?
  • Would it be clearer to say that the 'message' is rejected/deleted (select appropriate word based upon my first question)

Thanks,
Andy


Corrections to Members Manual

Duane
 

Under "Responding to an invitation to join a group", the second bullet, it should say "A personal note from the group owner or moderator who sent the invitation may be included in the text of the message."

Under "Joining subgroups", second sentence, it should say "A subgroup is a group within another group and will be a subset of the members of the parent (primary) group."  Fourth sentence should say "If you join a group that has subgroups, the group’s owner or moderator will determine whether you may also be a member of any subgroups and invite or add you to them accordingly."  Add fifth sentence, "You may also be allowed to join on your own, depending on group settings."

Under "Understanding Groups.io accounts" > "Overview", the Note: should say "... you will have a different Groups.io account associated with each email address."

Under "Logging in to your account" > "Logging in through Facebook or Google", it should be clarified that those may need to be enabled for your account in the "Setting or changing account login elements" section under "Setting account preferences and viewing account information".  The "Setting or changing account login elements" section it should say "... select the applicable checkbox(es) ..."

Under "Setting website preferences for your account" > Set the number of items to display in lists on group web pages" there should be a Note that infinite scroll may not be usable on all page displays, such as databases and will revert to 20 items.

Under "Setting up two-factor authentication" there should be a Note that loss of the authentication code, such as when a device is reset to factory, will result in the inability to log in without contacting support@groups.io.

I'm sure there will be more to come as I finish reading the manual.  I realize that some of these are nit-picky, but believe the manual should be as clear as possible.

I'd also like to thank Nina and Mark for doing a great job in getting all of this information gathered up and organized.  I've done similar jobs in the past and it's not an easy, nor trivial, thing to accomplish.

Duane


Re: Images in Members manual PDF incorrect

Duane
 

For those that read this, the problem was fixed about 4 hours later, https://beta.groups.io/g/docs/message/66

Duane


Re: Email delivery options query

Duane
 

On Sun, Apr 12, 2020 at 03:23 AM, Andy Wedge wrote:
You receive only the messages that moderators have designated as special notices.
And online, the popup for this says "regardless of their email setting".  This is also stated in the glossary for Special Notice, but there it does state the exception, i.e. No Email selected.

Duane


Re: Groups.io Members Manual - Google Drive links

Duane
 

On Sun, Apr 12, 2020 at 12:52 PM, Mark Fletcher wrote:
along with the screwed up images in the PDF.
Yes they are.  Thank you both.

Duane


Re: Groups.io Members Manual - Google Drive links

 

On Sun, Apr 12, 2020 at 1:30 AM Andy Wedge <andy_wedge@...> wrote:

in the Groups.io Member's Manual regarding email delivery options the hyperlink in the Special Notices Only text still points to a Google Drive location.

Thanks to help from Nina, this should be fixed now, along with the screwed up images in the PDF.

Thanks,
Mark 


Images in Members manual PDF incorrect

Duane
 

In the Members Manual PDF, most (all?) of the images I'm seeing aren't related to the section they're in.  They look fine online.

Thanks,
Duane


Groups.io Members Manual - Google Drive links

Andy Wedge
 

Hi,

in the Groups.io Member's Manual regarding email delivery options the hyperlink in the Special Notices Only text still points to a Google Drive location.

Regards,
Andy


Email delivery options query

Andy Wedge
 

Hi,

In the new member's manual, the section regarding email delivery options states:

Special Notices Only

You receive only the messages that moderators have designated as special notices.

No Email

With this setting, you do not receive any group messages by email. You can still access messages and other group features on the group’s website. You might still receive individual notifications from the group (for example, special notices) and system messages from Groups.io.

If you can still receive special notices when you have selected No Email, what purpose does the Special Notices Only setting serve?

I raised this query on GMF and the feedback backed up my own thought that it was an error in the document.

Andy


Re: FAQ URL malfunction

West Coast Compañeros Staff
 

On Fri, Apr 10, 2020 at 09:24 AM, Mark Fletcher wrote:
This should be fixed now.
 
The link in both the web version of the FAQ and the PDF now work as intended. Thanks for the quick action.

Robert R.


Re: FAQ URL malfunction

 



On Thu, Apr 9, 2020 at 3:21 PM West Coast Compañeros Staff <westcoastcompaneros@...> wrote:

In the Groups.io Help Center FAQ section (both in the PDF and the web-page version) there is a URL that does not go to the intended page. In the Group member FAQ, in the answer to the second question ("I am not receiving email messages . . ."), the URL is intended to point to the Recent Bounces page under the member's Account section. Instead, it goes to the top-level Account page.



This should be fixed now.

Thanks,
Mark 


Re: FAQ URL malfunction

Malcolm Austen
 

On Thu, 09 Apr 2020 23:21:20 +0100, West Coast Compañeros Staff <westcoastcompaneros@...> wrote:

It would be helpful if someone else could verify what I'm reporting. It may be a Mac thing. In any case, I think the problem would go away if the source document were edited so that the URL used the equal sign (=} itself rather than the %253D encoding. Also, introducing the line break before the URL would be a cosmetic improvement.

No, it's not a Mac thing. The PDF generation is overdoing things by encoding the % in %3D as %25.

I, too, am unclear why the source document doesn't just use '=' - as it is being used for it's proper meaning as a special character in a URL, it doesn't seem to need encoding.

Malcolm.

--
Malcolm Austen <malcolm.austen@...>


Re: FAQ URL malfunction

Duane
 

On Thu, Apr 9, 2020 at 05:21 PM, West Coast Compañeros Staff wrote:

The URL is https://groups.io/account?page=bounces, which breaks over into a second line.

Looks exactly like that on hover for me - PC/Firefox - online (no break in the line while online)

When hovering over the URL, however, the equal sign is displayed as %253D

The address bar on the actual page shows https://groups.io/account?page%3Dbounces when using the online link and is the main account page.  I get the %253D as a preview hovering within the PDF and in the resulting address bar, but is also the main account page.

Duane


FAQ URL malfunction

West Coast Compañeros Staff
 

In the Groups.io Help Center FAQ section (both in the PDF and the web-page version) there is a URL that does not go to the intended page. In the Group member FAQ, in the answer to the second question ("I am not receiving email messages . . ."), the URL is intended to point to the Recent Bounces page under the member's Account section. Instead, it goes to the top-level Account page.

The URL is https://groups.io/account?page=bounces, which breaks over into a second line. (I thought at first that the line break might be breaking the URL, but that seems to be a red herring.) That URL points correctly to the Recent Bounces page. When hovering over the URL, however, the equal sign is displayed as %253D, which seems to be the equivalent of the equal sign for CGI. In my browsers on my Mac laptop, that URL is misdirected to the Account page.

It would be helpful if someone else could verify what I'm reporting. It may be a Mac thing. In any case, I think the problem would go away if the source document were edited so that the URL used the equal sign (=} itself rather than the %253D encoding. Also, introducing the line break before the URL would be a cosmetic improvement.

Robert R.



--
MacBook Pro (Retina, 15-inch, Mid 2015)

macOS Mojave version 10.4.6
Firefox Version 75.0 / Google Chrome Version 81.0
iPhone XR 64 GB
iOS 13.4


Re: Groups.io Members Manual - contradictory text

Andy Wedge
 

On Thu, Apr 9, 2020 at 10:48 AM, Andy Wedge wrote:
that it does always
Correcting my own typo  - that it doesn't always

Andy


Groups.io Members Manual - contradictory text

Andy Wedge
 

Hi Mark,

section Joining subgroups (3.6 in the PDF version) states that a subgroup typically contains a subset of the members of the parent (primary) group.  I think the use of the word typically at this point implies that it does always have to be the case. This is then contradicted by the following sentence which states that: for you to be a member of a subgroup, you must first be a member of the parent group (my use of bold).

I think removing the 'and typically' part of the second sentence here would retain the facts and aid clarity.

Regards,
Andy


Help centre links and more images please

Andy Wedge
 

Hi Mark,

well done everyone involved in getting this together.

I think it would be good to include more screenshot images as these would break up the pages of pure text and for those that prefer a more visual style of learning it would make it easier to follow.

There are document links that take you from one place in a document to another in the same document and some cross document links would be helpful in places too. As an example, in the FAQ document about setting/changing your password, the Answer text there has a link to the member's manual but it's just to the top of the manual not the relevant section.

A: See the Members Manual > Understanding Groups.io accounts > Setting account preferences and viewing account information.

If someone doesn't understand the '>' notation on the FAQ entry it's a further challenge for them to find the right information.

Thanks,
Andy




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