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Re: Groups.io Members Manual - Google Drive links

Duane
 

On Sun, Apr 12, 2020 at 12:52 PM, Mark Fletcher wrote:
along with the screwed up images in the PDF.
Yes they are.  Thank you both.

Duane


Re: Groups.io Members Manual - Google Drive links

 

On Sun, Apr 12, 2020 at 1:30 AM Andy Wedge <andy_wedge@...> wrote:

in the Groups.io Member's Manual regarding email delivery options the hyperlink in the Special Notices Only text still points to a Google Drive location.

Thanks to help from Nina, this should be fixed now, along with the screwed up images in the PDF.

Thanks,
Mark 


Images in Members manual PDF incorrect

Duane
 

In the Members Manual PDF, most (all?) of the images I'm seeing aren't related to the section they're in.  They look fine online.

Thanks,
Duane


Groups.io Members Manual - Google Drive links

Andy Wedge
 

Hi,

in the Groups.io Member's Manual regarding email delivery options the hyperlink in the Special Notices Only text still points to a Google Drive location.

Regards,
Andy


Email delivery options query

Andy Wedge
 

Hi,

In the new member's manual, the section regarding email delivery options states:

Special Notices Only

You receive only the messages that moderators have designated as special notices.

No Email

With this setting, you do not receive any group messages by email. You can still access messages and other group features on the group’s website. You might still receive individual notifications from the group (for example, special notices) and system messages from Groups.io.

If you can still receive special notices when you have selected No Email, what purpose does the Special Notices Only setting serve?

I raised this query on GMF and the feedback backed up my own thought that it was an error in the document.

Andy


Re: FAQ URL malfunction

West Coast Compañeros Staff
 

On Fri, Apr 10, 2020 at 09:24 AM, Mark Fletcher wrote:
This should be fixed now.
 
The link in both the web version of the FAQ and the PDF now work as intended. Thanks for the quick action.

Robert R.


Re: FAQ URL malfunction

 



On Thu, Apr 9, 2020 at 3:21 PM West Coast Compañeros Staff <westcoastcompaneros@...> wrote:

In the Groups.io Help Center FAQ section (both in the PDF and the web-page version) there is a URL that does not go to the intended page. In the Group member FAQ, in the answer to the second question ("I am not receiving email messages . . ."), the URL is intended to point to the Recent Bounces page under the member's Account section. Instead, it goes to the top-level Account page.



This should be fixed now.

Thanks,
Mark 


Re: FAQ URL malfunction

Malcolm Austen
 

On Thu, 09 Apr 2020 23:21:20 +0100, West Coast Compañeros Staff <westcoastcompaneros@...> wrote:

It would be helpful if someone else could verify what I'm reporting. It may be a Mac thing. In any case, I think the problem would go away if the source document were edited so that the URL used the equal sign (=} itself rather than the %253D encoding. Also, introducing the line break before the URL would be a cosmetic improvement.

No, it's not a Mac thing. The PDF generation is overdoing things by encoding the % in %3D as %25.

I, too, am unclear why the source document doesn't just use '=' - as it is being used for it's proper meaning as a special character in a URL, it doesn't seem to need encoding.

Malcolm.

--
Malcolm Austen <malcolm.austen@...>


Re: FAQ URL malfunction

Duane
 

On Thu, Apr 9, 2020 at 05:21 PM, West Coast Compañeros Staff wrote:

The URL is https://groups.io/account?page=bounces, which breaks over into a second line.

Looks exactly like that on hover for me - PC/Firefox - online (no break in the line while online)

When hovering over the URL, however, the equal sign is displayed as %253D

The address bar on the actual page shows https://groups.io/account?page%3Dbounces when using the online link and is the main account page.  I get the %253D as a preview hovering within the PDF and in the resulting address bar, but is also the main account page.

Duane


FAQ URL malfunction

West Coast Compañeros Staff
 

In the Groups.io Help Center FAQ section (both in the PDF and the web-page version) there is a URL that does not go to the intended page. In the Group member FAQ, in the answer to the second question ("I am not receiving email messages . . ."), the URL is intended to point to the Recent Bounces page under the member's Account section. Instead, it goes to the top-level Account page.

The URL is https://groups.io/account?page=bounces, which breaks over into a second line. (I thought at first that the line break might be breaking the URL, but that seems to be a red herring.) That URL points correctly to the Recent Bounces page. When hovering over the URL, however, the equal sign is displayed as %253D, which seems to be the equivalent of the equal sign for CGI. In my browsers on my Mac laptop, that URL is misdirected to the Account page.

It would be helpful if someone else could verify what I'm reporting. It may be a Mac thing. In any case, I think the problem would go away if the source document were edited so that the URL used the equal sign (=} itself rather than the %253D encoding. Also, introducing the line break before the URL would be a cosmetic improvement.

Robert R.



--
MacBook Pro (Retina, 15-inch, Mid 2015)

macOS Mojave version 10.4.6
Firefox Version 75.0 / Google Chrome Version 81.0
iPhone XR 64 GB
iOS 13.4


Re: Groups.io Members Manual - contradictory text

Andy Wedge
 

On Thu, Apr 9, 2020 at 10:48 AM, Andy Wedge wrote:
that it does always
Correcting my own typo  - that it doesn't always

Andy


Groups.io Members Manual - contradictory text

Andy Wedge
 

Hi Mark,

section Joining subgroups (3.6 in the PDF version) states that a subgroup typically contains a subset of the members of the parent (primary) group.  I think the use of the word typically at this point implies that it does always have to be the case. This is then contradicted by the following sentence which states that: for you to be a member of a subgroup, you must first be a member of the parent group (my use of bold).

I think removing the 'and typically' part of the second sentence here would retain the facts and aid clarity.

Regards,
Andy


Help centre links and more images please

Andy Wedge
 

Hi Mark,

well done everyone involved in getting this together.

I think it would be good to include more screenshot images as these would break up the pages of pure text and for those that prefer a more visual style of learning it would make it easier to follow.

There are document links that take you from one place in a document to another in the same document and some cross document links would be helpful in places too. As an example, in the FAQ document about setting/changing your password, the Answer text there has a link to the member's manual but it's just to the top of the manual not the relevant section.

A: See the Members Manual > Understanding Groups.io accounts > Setting account preferences and viewing account information.

If someone doesn't understand the '>' notation on the FAQ entry it's a further challenge for them to find the right information.

Thanks,
Andy





Re: Help Center is complete

Chris Jones
 

On Wed, Apr 8, 2020 at 08:10 PM, Mark Fletcher wrote:
The new Help Center is complete and 'live';
...and is a significant improvement over what went before. Many thanks for all the work that has been done in bringing this Help Centre to fruition.

Are these going to be Controlled Documents, meaning that any amendments don't just simply "happen" but that they are actively recorded in an Amendments Log, perhaps at the back of the documents?

I know there is the Update Group but over time trying to correlate what appears in the Manuals with changes recorded in Updates will become more or less impossible.

Chris


Re: Identity vs Profile

Chris Jones
 

On Wed, Apr 8, 2020 at 11:09 PM, Patti Woodbury wrote:
also the “Understanding Groups.io accounts”  be changed to “Understanding Your Groups.io Account”.
Definitely! It might seem to be a trivial change (and you might find that a lot of such apparently "trivial" requests turn up from time to time) but subtle differences in words used can make a tremendous difference to peoples' understanding of what is being said.

Chris


Identity vs Profile

 

Liking the new help center!
I was referring a new user to the help center for profile info and trying to explain “account” vs “group”. 

In the Account the left menu shows “Identity” which brings up all our account and group profiles.
In our groups, we need to go to Subscription to find our profile. 

I know to do a word search for “profile” in the Help manual and work up from that to see where it might live and how to get their. But if I am a new user and don’t know what I am looking for I wouldn’t know what keyword to search for. “Profile” and “Identity” don’t show up in the clickables which otherwise might prompt me. Plus I don’t see a search box - maybe because I’m on an iPad?

For new users, especially those who are not really computer savvy, I think the identity, profile and security information needs to be addressed earlier in the flow and also the “Understanding Groups.io accounts”  be changed to “Understanding Your Groups.io Account”.

Patti


Re: Help Center is complete

 

On Wed, Apr 8, 2020 at 12:41 PM West Coast Compañeros Staff <westcoastcompaneros@...> wrote:

The PDFs for both the Groups.io Members Manual and the Groups.io Owners Manual are downloaded with the filename index.pdf. I have been renaming them myself as Groups.io_Members_Manual.pdf and Groups.io_Owners_Manual.pdf to avoid confusion. I suggest that the PDFs be renamed to something similar to make it easier to distinguish them when they are downloaded.

Good idea. Done.

Thanks,
Mark 


Re: Help Center is complete

West Coast Compañeros Staff
 

On 4/8/20 12:10 PM, Mark Fletcher wrote:
The new Help Center is complete and 'live'; all links to the old help section now point to the new Help Center. The manuals are all complete.

Please let me know if you see any issues or have suggestions for improvements.

Thanks,
Mark

Congratulations to all those involved in this major accomplishment.

The PDFs for both the Groups.io Members Manual and the Groups.io Owners Manual are downloaded with the filename index.pdf. I have been renaming them myself as Groups.io_Members_Manual.pdf and Groups.io_Owners_Manual.pdf to avoid confusion. I suggest that the PDFs be renamed to something similar to make it easier to distinguish them when they are downloaded.

Also, for the sake of consistency, it would be helpful to use these same names as they are on their respective title pages (Groups.io Members Manual and Groups.io Owners Manual) when referring to them on the Help Center web page.

Robert R.



Help Center is complete

 

Hi All,

The new Help Center is complete and 'live'; all links to the old help section now point to the new Help Center. The manuals are all complete.

Please let me know if you see any issues or have suggestions for improvements.

Thanks,
Mark


Re: Updates

Andy Wedge
 

On Fri, Apr 3, 2020 at 04:09 PM, John Wirtz SF wrote:
But, in time, I intend to give you a structured list of request for improvements so that you can assess them in logical order.
Hi John,

please be sure to raise them on the official suggestions group called beta where you can tag them with the hashtag #suggestion

Regards,
Andy

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