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Re: Documentation on approving and rejecting members/subscriptions

Duane
 

On Sun, May 2, 2021 at 09:51 AM, J_Catlady wrote:
In this case, I was searching the document for "approving" or "rejecting" and only found titles containing those for messages, not members.
When I'm looking for something in the manuals, I either use the single page view or the PDF, then use the search function.  Hasn't failed me yet.  Once I got familiar with the manuals, the titles made more sense.

Duane


Re: Documentation on approving and rejecting members/subscriptions

 

I think that in this case, as well as possibly some (even many) others, the word "handling" as the beginning of a section title is less than descriptive and could be more specific. Many sections' titles start with the word "handling." In this case, I was searching the document for "approving" or "rejecting" and only found titles containing those for messages, not members. Even if the word "handling" were removed from many of these sections, if would be easier to find what you're looking for - e.g., just "pending members" (or "subscriptions" - again, this is inconsistent and somewhat confusing in titles, when one is searching) instead of "handling pending members." Because the fact that you are "handling x, y, or z is a given. The word "handling" doesn't add any information.


On Sun, May 2, 2021 at 7:29 AM J_Catlady via groups.io <j.olivia.catlady=gmail.com@groups.io> wrote:
Thanks, Duane.


On May 2, 2021, at 6:40 AM, Duane <txpigeon@...> wrote:

On Sun, May 2, 2021 at 08:31 AM, J_Catlady wrote:
1. I can't find a section about rejecting a membership/subscription - in particular, the 14-day drop-off.
That's covered in https://groups.io/helpcenter/ownersmanual/1/managing-members/handling-pending-members under the Overview section, specifically the Note: area.  It also covers approving, rejecting, and claiming.

Duane


Re: Documentation on approving and rejecting members/subscriptions

 

Thanks, Duane.


On May 2, 2021, at 6:40 AM, Duane <txpigeon@...> wrote:

On Sun, May 2, 2021 at 08:31 AM, J_Catlady wrote:
1. I can't find a section about rejecting a membership/subscription - in particular, the 14-day drop-off.
That's covered in https://groups.io/helpcenter/ownersmanual/1/managing-members/handling-pending-members under the Overview section, specifically the Note: area.  It also covers approving, rejecting, and claiming.

Duane


Re: Documentation on approving and rejecting members/subscriptions

Duane
 

On Sun, May 2, 2021 at 08:31 AM, J_Catlady wrote:
1. I can't find a section about rejecting a membership/subscription - in particular, the 14-day drop-off.
That's covered in https://groups.io/helpcenter/ownersmanual/1/managing-members/handling-pending-members under the Overview section, specifically the Note: area.  It also covers approving, rejecting, and claiming.

Duane


Re: Documentation on approving and rejecting members/subscriptions

 

On Sun, May 2, 2021 at 06:31 AM, J_Catlady wrote:
There's a section called "removed member" and a section called "rejected subscription."
should read
There's a section in the section on member notices called "removed member" and a section called "rejected subscription."


Documentation on approving and rejecting members/subscriptions

 

1. I can't find a section about rejecting a membership/subscription - in particular, the 14-day drop-off. I was about to report a bug because the 14-day limit didn't cause the pending member to be deleted. Then I thought, "Maybe it's because I claimed the pending member." So decided to look in the docs, but found nothing in general about approving or rejecting pending members/subscriptions. So now I'm wondering whether the 14-day thing even applies or if I just imagined it, etc. etc. etc. Should be some documentation on approving/rejecting pending members/subscriptions. Maybe I'm looking in the wrong place?

2. In the above I kept feeling that I had to write "members/subscriptions," because the terminology in the docs is inconsistent. There's a section called "removed member" and a section called "rejected subscription." I was looking for "rejected member." I would like to see use of "subscription" vs. "member" or "membership" be more consistent.


Re: Non-functional hyperlinks

 

On Fri, Apr 23, 2021 at 4:41 AM Bruce Bowman <bruce.bowman@...> wrote:

Please send a pointer to one of these and I'll investigate.
An example is at https://groups.io/helpcenter/ownersmanual/1/customizing-group-settings/message-policy-settings...the 14 links in the bulleted list all point to the same place.


Got it. That's a limitation of the conversion code right now. I'll add it to the TODO list to fix.

Thanks,
Mark 


Re: Non-functional hyperlinks

Bruce Bowman
 

On Thu, Apr 22, 2021 at 01:17 PM, Mark Fletcher wrote:
Is this in the web version or the PDF? If the web version, that may be on me.
It's the web version.

Please send a pointer to one of these and I'll investigate.
An example is at https://groups.io/helpcenter/ownersmanual/1/customizing-group-settings/message-policy-settings...the 14 links in the bulleted list all point to the same place.

Several others exist.

Regards,
Bruce


Re: Non-functional hyperlinks

 

Bruce,

On Thu, Apr 22, 2021 at 9:22 AM Bruce Bowman <bruce.bowman@...> wrote:
Nina -- Interspersed throughout the docs are bulleted lists of hyperlinks that when clicked take you back to the same place. If these hyperlinks aren't going to do anything I'd prefer that they not be clickable.

Is this in the web version or the PDF? If the web version, that may be on me. Please send a pointer to one of these and I'll investigate.

Thanks,
Mark 


Non-functional hyperlinks

Bruce Bowman
 

Nina -- Interspersed throughout the docs are bulleted lists of hyperlinks that when clicked take you back to the same place. If these hyperlinks aren't going to do anything I'd prefer that they not be clickable.

Regards,
Bruce


Owners Manual #suggestion

Duane
 

I've started reading the April 16 version of the Owners manual.  I'm only up to 5.3 so far, but I've got a couple of suggestions.

Section 3.3.6
Change ", via credit card," to ", via credit card or Paypal,"  ref: https://beta.groups.io/g/main/message/28236

Section 3.6.1
in the Note, add ", even though the site does some checking for known spammers." at the end.  ref: https://beta.groups.io/g/main/message/28940 on March 30 and https://beta.groups.io/g/main/message/29144 on April 15.

Thanks,
Duane


Re: Locked groups clarification #suggestion

Nina E
 

Hi, Andy. I added information about downgraded groups getting locked if they have over 100 members to the Locked Group notice topic and a couple other topics in the Owners Manual (see the revision history).

 

Thank you for the suggestion!

 

- Nina

 

From: docs@beta.groups.io <docs@beta.groups.io> On Behalf Of Andy Wedge
Sent: Monday, March 22, 2021 8:24 AM
To: docs@beta.groups.io
Subject: [docs] Locked groups clarification #suggestion

 

Hi Nina,

the Owner's Manual refers to a Locked Group Notice and says that only Premium and Enterprise groups can be locked. This may be true for someone manually locking/unlocking a group but a basic group that has been downgraded from premium can also be locked if the membership count exceeds 100 since the per member pricing was introduced.  Can we add some clarification here?

Ref: https://beta.groups.io/g/main/message/27191 and https://groups.io/g/Group_Help/topic/81522127

Thanks
Andy


Locked groups clarification #suggestion

Andy Wedge
 

Hi Nina,

the Owner's Manual refers to a Locked Group Notice and says that only Premium and Enterprise groups can be locked. This may be true for someone manually locking/unlocking a group but a basic group that has been downgraded from premium can also be locked if the membership count exceeds 100 since the per member pricing was introduced.  Can we add some clarification here?

Ref: https://beta.groups.io/g/main/message/27191 and https://groups.io/g/Group_Help/topic/81522127

Thanks
Andy


Re: draft section correction

Nina E
 

Hi, Duane. I made that change in the Members Manual. Thank you for catching it!

 

- Nina

 

From: docs@beta.groups.io <docs@beta.groups.io> On Behalf Of Duane
Sent: Monday, March 15, 2021 10:59 PM
To: docs@beta.groups.io
Subject: [docs] draft section correction

 

Members Manual, 7.6 bullet 3 needs to be changed to say, "Messages with hashtag issues will be bounced."  Ref: https://beta.groups.io/g/main/message/27632  (It was corrected in the Owners Manual, but not the Members.)

Thanks,
Duane


Re: Update manuals to include Notification badge details #suggestion

Nina E
 

Hi, Andy. I added that information to that note. Thank you for the feedback!

 

- Nina

 

From: docs@beta.groups.io <docs@beta.groups.io> On Behalf Of Andy Wedge
Sent: Sunday, March 14, 2021 7:38 AM
To: docs@beta.groups.io
Subject: Re: [docs] Update manuals to include Notification badge details #suggestion

 

On Sat, Mar 13, 2021 at 03:30 PM, Nina E wrote:

Hi, Andy. I wasn’t aware of this badge – one learns something new every day! It appears only on the Pending Messages page (per Mark), so I added a note about it to the Handling pending messages on the group’s website topic in the March 12 release of the Owners Manual.

Hi Nina,

thanks. I've read the note you added and it's not quite correct where it says "In groups that are fully moderated". If a hashtag has the Moderated attribute set then you also see this badge regardless of the group settings.

Regards
Andy


Re: Owner FAQ addition #suggestion

Nina E
 

Hi, Duane. I added that question and answer to the FAQ:

 

https://groups.io/helpcenter/faq/1/group-owner-moderator-faq/q-why-is-the-number-of-members

 

Thank you for the suggestion!

 

- Nina

 

From: docs@beta.groups.io <docs@beta.groups.io> On Behalf Of Duane
Sent: Saturday, March 13, 2021 6:45 AM
To: docs@beta.groups.io
Subject: [docs] Owner FAQ addition #suggestion

 

On the FAQs page, in the Owner/Mod section, I think it would be a good idea to explain the number of members displayed on the home page.  At the moment, it's a very FAQ on Group_Help and GMF since the count change was implemented with the per member pricing change on Feb 8.  Ref: https://beta.groups.io/g/main/topic/80482945, https://groups.io/g/GroupManagersForum/topic/membership_count_issues/80981898, and https://groups.io/g/GroupManagersForum/topic/members_are_disappearing_w_o/81173961

Thanks,
Duane


draft section correction

Duane
 

Members Manual, 7.6 bullet 3 needs to be changed to say, "Messages with hashtag issues will be bounced."  Ref: https://beta.groups.io/g/main/message/27632  (It was corrected in the Owners Manual, but not the Members.)

Thanks,
Duane


Re: Update manuals to include Notification badge details #suggestion

Andy Wedge
 

On Sat, Mar 13, 2021 at 03:30 PM, Nina E wrote:
Hi, Andy. I wasn’t aware of this badge – one learns something new every day! It appears only on the Pending Messages page (per Mark), so I added a note about it to the Handling pending messages on the group’s website topic in the March 12 release of the Owners Manual.
Hi Nina,

thanks. I've read the note you added and it's not quite correct where it says "In groups that are fully moderated". If a hashtag has the Moderated attribute set then you also see this badge regardless of the group settings.

Regards
Andy


Re: Update manuals to include Notification badge details #suggestion

Nina E
 

Hi, Andy. I wasn’t aware of this badge – one learns something new every day! It appears only on the Pending Messages page (per Mark), so I added a note about it to the Handling pending messages on the group’s website topic in the March 12 release of the Owners Manual.

 

Thank you for the feedback and also for the screenshot.

 

- Nina

 

From: docs@beta.groups.io <docs@beta.groups.io> On Behalf Of Andy Wedge
Sent: Wednesday, March 3, 2021 4:34 AM
To: docs@beta.groups.io
Subject: [docs] Update manuals to include Notification badge details #suggestion

 

Hi Nina,

I noticed a Notification blue badge on a #cal-invite message that does not appear to be referenced in the manuals:


Regards
Andy


Re: Members manual - bouncing #suggestion

Nina E
 

Hi, Frances. The FAQ contains some information for members about bouncing, but I agree that more info should be in the Members Manual. The March 12 release contains a new Handling a bouncing account topic.

 

Thank you for the feedback.

 

- Nina

 

From: docs@beta.groups.io <docs@beta.groups.io> On Behalf Of Frances
Sent: Saturday, February 27, 2021 1:35 PM
To: docs@beta.groups.io
Subject: [docs] Members manual - bouncing #suggestion

 

There is little information in the members manual about bouncing.
It would be useful to have the message emailed to a member (the bounce probe) and a brief note about what the member has to do. 
Also about the red banner when the member logs in.
Unfortunately hard to test!

But right now, there is little about it - just about checking your subscription.
Checking recent email bounces

 

If your group subscription is set to receive group messages by email, but you are not receiving any group messages, you can check whether your Groups.io account is bouncing:

  1. Display your Account page.
  2. In the left navigation menu, select Recent Bounces. 
  3. Review the Recent Bounces page to see whether any messages are listed there and, if so, what the associated error messages are.

As a group owner, I would find more detailed instructions in group help so I could refer members to it.

Frances

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