Date   

Poll Results

Bruce Bowman
 

Nina -- The current system Help lacks instructions on how to view the results of a poll and what permissions are necessary to do so.

Self-evident to most people but remains an FAQ in GMF.

Regards,
Bruce


Owner manual "10.11.2 Editing members’ email addresses"

Christos G. Psarras
 

Hi Nina,

I would suggest to add a warning/note/blurb in that owner's manual section to the effect of "if a mod changes the email address in a group, the change affects all groups that member is subscribed to"

This is not documented anywhere (that I know of), and while many of the seasoned admins know it, apparently there are other owners/admins/mods out there (me included) who thought that when a mod changes a member's address in one group, the change took effect only for that group; in other words, similar to what the user would do if they wanted to do the same (change their address only for one group), by unsubscribing from the group, creating a new GIO account with the new address, and resubscribing with the new account to the group, the difference being if the user did it they would lose message ownership, join date, and such group membership info, whereas if a mod did it for the user within that group, GIO would "move" just that group's membership to the new account, in effect doing the same thing the user would have accomplished themselves but the message ownership and the like would be preserved in this case.
 
Hopefully this should make clear any unintended consequences/side effects of a mod changing the address.

See this thread for more info if needed: https://groups.io/g/Group_Help/topic/changing_a_group_io_member/77027138

Cheers,
Christos



Re: User Account Documentation

Chris Jones
 

On Mon, Sep 21, 2020 at 12:09 PM, Bruce Bowman wrote:
I have never been asked for my address or phone, but did have to enter my ZIP code. I don't understand your insistence on providing groups.io with information that they don't need.
(My underlining.)

And to ask for and store it when it isn't necessary would probably be in breach of the (European) GDPR and possibly other Data Protection Regulations.

Chris


Re: User Account Documentation

Bruce Bowman
 

On Sun, Sep 20, 2020 at 05:15 PM, CushmanGroup wrote:
After over a year, still can not locate the page on paid account user for owner information that must include Name, Contact phone number and Address.  Standard information on any contract on internet site registration.  What is the link to that information for edit and authentication by the paid site owner .
The place to enter credit card information is at https://groups.io/updatecc. And your email address was provided when your account was established.

I have never been asked for my address or phone, but did have to enter my ZIP code. I don't understand your insistence on providing groups.io with information that they don't need.

Please post that page link, is not in any documentation on the company site.  After 3 days ZERO response from same questions to support@groups.io .
Are you wanting a change in the groups.io documentation? This is, after all, the docs subgroup.

Regards,
Bruce


Re: User Account Documentation

Duane
 

On Sun, Sep 20, 2020 at 04:15 PM, CushmanGroup wrote:
Please post that page link, is not in any documentation on the company site.
I don't think I'm alone in not understanding your question.  The site info is at https://groups.io/static/tos or can be reached from there using the left menu.  Your account info is all at https://groups.io/account and the left menu of that page.

Duane


User Account Documentation

 

After over a year, still can not locate the page on paid account user for owner information that must include Name, Contact phone number and Address.  Standard information on any contract on internet site registration.  What is the link to that information for edit and authentication by the paid site owner .

Please post that page link, is not in any documentation on the company site.  After 3 days ZERO response from same questions to support@groups.io .

Tnks


Re: User Account Alias text addition suggestion

Nina E
 

I added a note about logging in with an email alias to the information about adding email aliases in the Members Manual > Understanding Groups.io accounts > Setting account preferences and viewing account information > Setting or changing account login elements (section 3.4.2 in the PDF version).

 

- Nina

 

From: docs@beta.groups.io <docs@beta.groups.io> On Behalf Of Mark Fletcher
Sent: Wednesday, September 16, 2020 11:32 AM
To: docs@beta.groups.io
Subject: Re: [docs] User Account Alias text addition suggestion

 

On Mon, Sep 14, 2020 at 12:24 PM Andy Wedge <andy_wedge@...> wrote:

On Mon, Sep 14, 2020 at 07:58 PM, Christos G. Psarras wrote:

"using an alias email address to log in into GIO (with the same pwd as the main email address) is the same as logging in as the main email address"

I think you are confusing the issue when you start talking about logging in with an alias because you don't do that. You just define an alternate address as an alias to the account address. In fact the alias address cannot already have an account defined with Groups.io. 

 

If you have an alias defined for your account, you can log in using that email address, just as you would with your `primary` email address. The end result is the same, you're logged into your (singular) account.

 

Thanks,

Mark


Re: User Account Alias text addition suggestion

 

On Mon, Sep 14, 2020 at 12:24 PM Andy Wedge <andy_wedge@...> wrote:
On Mon, Sep 14, 2020 at 07:58 PM, Christos G. Psarras wrote:
"using an alias email address to log in into GIO (with the same pwd as the main email address) is the same as logging in as the main email address"
I think you are confusing the issue when you start talking about logging in with an alias because you don't do that. You just define an alternate address as an alias to the account address. In fact the alias address cannot already have an account defined with Groups.io. 


If you have an alias defined for your account, you can log in using that email address, just as you would with your `primary` email address. The end result is the same, you're logged into your (singular) account.

Thanks,
Mark


Re: User Account Alias text addition suggestion

Andy Wedge
 

On Mon, Sep 14, 2020 at 07:58 PM, Christos G. Psarras wrote:
"using an alias email address to log in into GIO (with the same pwd as the main email address) is the same as logging in as the main email address"
I think you are confusing the issue when you start talking about logging in with an alias because you don't do that. You just define an alternate address as an alias to the account address. In fact the alias address cannot already have an account defined with Groups.io. 

Andy


User Account Alias text addition suggestion

Christos G. Psarras
 

Hi Nina,

I'd suggest to add a note blurb in the member user account alias section (member PDF, 3.4.2, "Setting or changing account login elements"), to include some blurb to the effect of "using an alias email address to log in into GIO (with the same pwd as the main email address) is the same as logging in as the main email address" or something to that effect.

What brought this up was this topic in beta: "Linking email addresses #suggestion", https://beta.groups.io/g/main/topic/76845259

Not quite sure if there should also be something to that effect somewhere in the Owner manual.

Cheers,
Christos


Re: mysterious “Your email is hosted by Gmail” note

 

I think this is more a question for the GMF group, but basically groups.io is modifying the look of your email address to account for something called DMARC, which is a technical issue affecting gmail and yahoo mail (and possibly some others - I'm not sure). So no, it's not just gmail. 

You are receiving an email back for the emails you send because you have your account set to "always receive copies of my own emails." It has nothing to do with the DMARC problem or the munging of your email. You can turn that setting off, but your email address will still be munged because of DMARC.


mysterious “Your email is hosted by Gmail” note

Hannah Pascal
 

Hi docs group :)

In account settings under my email there’s a notice

Note: Your email is hosted by Gmail, so we will rewrite the From line for the copies of your group messages that we send back to you.

However the “learn more” link, or anything else I could find, explains *why* this is happening.
At the moment every email I send to a group triggers an immediate email back with the same content but from “hannah via groups.io” which I assume this note refers to.
Why is that? Is it some privacy setting that hides my true email? Why is it only for GMail? Is it a workaround for a GMail bug? Could I instead turn these echo emails off and avoid this rewrite issue altogether?

Thanks!


Re: RSVP Maybe reference in Owners' manual

Nina E
 

Hi, Andy. Good catch! Apologies for missing it before. The Owners Manual is now updated.

 

Thanks,

Nina

 

From: docs@beta.groups.io <docs@beta.groups.io> On Behalf Of Andy Wedge
Sent: Tuesday, August 25, 2020 4:32 PM
To: docs@beta.groups.io
Subject: Re: [docs] RSVP Maybe reference in Owners' manual

 

On Tue, Aug 25, 2020 at 05:55 PM, Nina E wrote:

Oops, apparently there was a publishing glitch yesterday.

Hi Nina,

just to be clear, the RSVP Maybe reference is separate from the PDF publishing. See https://groups.io/helpcenter/ownersmanual/1/reviewing-the-group-s-activity-log/reviewing-activity-related-to-other-group-features.

Andy


Re: Show Quoted Text

Nina E
 

Hi, Bruce. I added a topic (which Mark reviewed) to the Members Manual called About the Show quoted text button on the group’s website. I hope it does the trick. :-)

 

Thanks,

Nina

 

From: docs@beta.groups.io <docs@beta.groups.io> On Behalf Of Bruce Bowman
Sent: Friday, August 21, 2020 8:54 AM
To: docs@beta.groups.io
Subject: [docs] Show Quoted Text

 

Nina -- A recent inquiry in groups_help suggests that it would be handy to know under what circumstances bottom-quoted text is collapsed under this button when viewing an online message. Please also explain that such text is not sent to subscribers who receive their messages via a digest subscription (and why).

Thanks,
Bruce


Re: RSVP Maybe reference in Owners' manual

Andy Wedge
 

On Tue, Aug 25, 2020 at 05:55 PM, Nina E wrote:
Oops, apparently there was a publishing glitch yesterday.
Hi Nina,

just to be clear, the RSVP Maybe reference is separate from the PDF publishing. See https://groups.io/helpcenter/ownersmanual/1/reviewing-the-group-s-activity-log/reviewing-activity-related-to-other-group-features.

Andy


Re: RSVP Maybe reference in Owners' manual

Nina E
 

Oops, apparently there was a publishing glitch yesterday. Mark has published the updated PDF version.

 

Thanks,

Nina

 

From: docs@beta.groups.io <docs@beta.groups.io> On Behalf Of Andy Wedge
Sent: Tuesday, August 25, 2020 3:11 AM
To: docs@beta.groups.io
Subject: [docs] RSVP Maybe reference in Owners' manual

 

Hi Nina,

The Owner's manual still has a reference to 'RSVP Maybe' (rather than 'RSVP Not Sure') in section 15.5.1 (PDF reference).

Also, the help Centre says the latest update was Aug 24 but the PDF cover page says Aug 14.

Regards,
Andy


RSVP Maybe reference in Owners' manual

Andy Wedge
 

Hi Nina,

The Owner's manual still has a reference to 'RSVP Maybe' (rather than 'RSVP Not Sure') in section 15.5.1 (PDF reference).

Also, the help Centre says the latest update was Aug 24 but the PDF cover page says Aug 14.

Regards,
Andy


Show Quoted Text

Bruce Bowman
 

Nina -- A recent inquiry in groups_help suggests that it would be handy to know under what circumstances bottom-quoted text is collapsed under this button when viewing an online message. Please also explain that such text is not sent to subscribers who receive their messages via a digest subscription (and why).

Thanks,
Bruce


Re: Getting Started Guide for Group Owners available for review

Nina E
 

Thanks, Andy. I incorporated (most of :-) ) your comments.

- Nina


On Thu, Aug 6, 2020 at 06:29 AM, Andy Wedge wrote:
Hi Nina,

some additional feedback:


Re: Getting Started Guide for Group Owners available for review

Andy Wedge
 

On Wed, Aug 5, 2020 at 10:43 PM, Nina E wrote:
And additional feedback is always welcome.
Hi Nina,

some additional feedback:

  • On the Introduction page, the bullet point list of features mentions 'Chat rooms' but it it is just referred to as 'Chats' on the left side menu and within Admin > Settings > Features panel,  and in Step 4 > Group Settings of this manual
  • In Step 1, I read the opening sentence as though it was a question so I was expecting to see a question mark at the end 'So, you want to create a group on Groups.io?' 
  • In Step 4, Group Settings there is no mention about storage limits and what to do when they are reached. Questions have been raised frequently on this subject so getting new group owners to consider this from the outset may be beneficial.
  • In Step 5, the bullet point about the Welcome note makes it seem as though you have a choice between the Groups.io note or your own.  Groups.io will always send the canned Welcome note (which can be customised to some extent) and you can also add a Welcome note of your own if you wish.
  • In Step 5, the reference to the GroupManagersForum does not have a hyperlink like the reference in Step 3 (I haven't checked to try and work out what the standard is)
  • In Step 10, there's no mention that the Direct Add feature is available if you upgrade a Basic group. It just makes it sound as though you have to create a Premium or Enterprise group from the outset to get that feature. Perhaps it could say 'If you created a paid Premium or Enterprise group, or upgrade a Basic group for at least one month, you can add people...'

Regards,
Andy




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