After over a year, still can not locate the page on paid account user for owner information that must include Name, Contact phone number and Address.  Standard information on any contract on internet site registration.  What is the link to that information for edit and authentication by the paid site owner .

Please post that page link, is not in any documentation on the company site.  After 3 days ZERO response from same questions to support@groups.io .

Tnks

On Mon, Sep 14, 2020 at 07:58 PM, Christos G. Psarras wrote:

"using an alias email address to log in into GIO (with the same pwd as the main email address) is the same as logging in as the main email address"

I think you are confusing the issue when you start talking about logging in with an alias because you don't do that. You just define an alternate address as an alias to the account address. In fact the alias address cannot already have an account defined with Groups.io. 

Andy

Hi Nina,

I'd suggest to add a note blurb in the member user account alias section (member PDF, 3.4.2, "Setting or changing account login elements"), to include some blurb to the effect of "using an alias email address to log in into GIO (with the same pwd as the main email address) is the same as logging in as the main email address" or something to that effect.

What brought this up was this topic in beta: "Linking email addresses #suggestion", https://beta.groups.io/g/main/topic/76845259

Not quite sure if there should also be something to that effect somewhere in the Owner manual.

Cheers,
Christos

I think this is more a question for the GMF group, but basically groups.io is modifying the look of your email address to account for something called DMARC, which is a technical issue affecting gmail and yahoo mail (and possibly some others - I'm not sure). So no, it's not just gmail. 

You are receiving an email back for the emails you send because you have your account set to "always receive copies of my own emails." It has nothing to do with the DMARC problem or the munging of your email. You can turn that setting off, but your email address will still be munged because of DMARC.

Hi docs group :)

In account settings under my email there’s a notice

Note: Your email is hosted by Gmail, so we will rewrite the From line for the copies of your group messages that we send back to you.

However the “learn more” link, or anything else I could find, explains *why* this is happening.
At the moment every email I send to a group triggers an immediate email back with the same content but from “hannah via groups.io” which I assume this note refers to.
Why is that? Is it some privacy setting that hides my true email? Why is it only for GMail? Is it a workaround for a GMail bug? Could I instead turn these echo emails off and avoid this rewrite issue altogether?

Thanks!

On Tue, Aug 25, 2020 at 05:55 PM, Nina E wrote:

Oops, apparently there was a publishing glitch yesterday.

Hi Nina,

just to be clear, the RSVP Maybe reference is separate from the PDF publishing. See https://groups.io/helpcenter/ownersmanual/1/reviewing-the-group-s-activity-log/reviewing-activity-related-to-other-group-features.

Andy

Hi Nina,

The Owner's manual still has a reference to 'RSVP Maybe' (rather than 'RSVP Not Sure') in section 15.5.1 (PDF reference).

Also, the help Centre says the latest update was Aug 24 but the PDF cover page says Aug 14.

Regards,
Andy

Nina -- A recent inquiry in groups_help suggests that it would be handy to know under what circumstances bottom-quoted text is collapsed under this button when viewing an online message. Please also explain that such text is not sent to subscribers who receive their messages via a digest subscription (and why).

Thanks,
Bruce

Thanks, Andy. I incorporated (most of :-) ) your comments.

- Nina

On Wed, Aug 5, 2020 at 10:43 PM, Nina E wrote:

And additional feedback is always welcome.

Hi Nina,

some additional feedback:

• On the Introduction page, the bullet point list of features mentions 'Chat rooms' but it it is just referred to as 'Chats' on the left side menu and within Admin > Settings > Features panel,  and in Step 4 > Group Settings of this manual
• In Step 1, I read the opening sentence as though it was a question so I was expecting to see a question mark at the end 'So, you want to create a group on Groups.io?' 
• In Step 4, Group Settings there is no mention about storage limits and what to do when they are reached. Questions have been raised frequently on this subject so getting new group owners to consider this from the outset may be beneficial.
• In Step 5, the bullet point about the Welcome note makes it seem as though you have a choice between the Groups.io note or your own.  Groups.io will always send the canned Welcome note (which can be customised to some extent) and you can also add a Welcome note of your own if you wish.
• In Step 5, the reference to the GroupManagersForum does not have a hyperlink like the reference in Step 3 (I haven't checked to try and work out what the standard is)
• In Step 10, there's no mention that the Direct Add feature is available if you upgrade a Basic group. It just makes it sound as though you have to create a Premium or Enterprise group from the outset to get that feature. Perhaps it could say 'If you created a paid Premium or Enterprise group, or upgrade a Basic group for at least one month, you can add people...'
  

Regards,
Andy

Where did you find a check mark for a Moderator to Delete a group?
As owner, I just went throught Moderators' abilities and couldn't find any such ability.
Such a privilege is only an owner's
--
Bob Bellizzi

On Fri, Jul 31, 2020 at 04:48 PM, Marv Waschke wrote:

"It is a good idea to have at least one additional owner for your group as
backup in case you become unavailable or incapacitated. If you are the sole
owner of your group, the group will have difficulty continuing without you and
have to be abandoned or completely re-established under a new owner.

That would be an exaggeration. If you have a *moderator* with all the necessary privileges, a group can do fine without an owner. Appointing a second *owner* only means you can be booted out of your own group.

Iḿ thinking along the line of: if you want the group to continue, appoint at least one moderator (and don't assign the privilege of deleting the group). If you don't assign a moderator, it will be assumed that you don't want the group to go on after your demise.

I'm not sure it's possible to give a moderator the privilege of deleting the group without the other moderating tasks...

groetjes/ĝis, Ronaldo

After all the discussion on succession in the GMF, I suggest adding something like the new sentence in italics below:

"It is a good idea to have at least one additional owner for your group as backup in case you become unavailable or incapacitated. If you are the sole owner of your group, the group will have difficulty continuing without you and have to be abandoned or completely re-established under a new owner. You also might want to have additional moderators, depending on your group’s size and activity level, to help you manage the group. Moderators can have different sets of permissions, so you can assign specific permissions to different people if you want them to handle only certain moderation activities."

Best, Marv

A couple of additional suggestions:

Introduction

Amend bullet 2
"or restricted group, or other combinations of settings."

bullet 7
change to "Approve or reject messages..."

Duane