Date   

Re: Locked groups clarification #suggestion

Nina E
 

Hi, Andy. I added information about downgraded groups getting locked if they have over 100 members to the Locked Group notice topic and a couple other topics in the Owners Manual (see the revision history).

 

Thank you for the suggestion!

 

- Nina

 

From: docs@beta.groups.io <docs@beta.groups.io> On Behalf Of Andy Wedge
Sent: Monday, March 22, 2021 8:24 AM
To: docs@beta.groups.io
Subject: [docs] Locked groups clarification #suggestion

 

Hi Nina,

the Owner's Manual refers to a Locked Group Notice and says that only Premium and Enterprise groups can be locked. This may be true for someone manually locking/unlocking a group but a basic group that has been downgraded from premium can also be locked if the membership count exceeds 100 since the per member pricing was introduced.  Can we add some clarification here?

Ref: https://beta.groups.io/g/main/message/27191 and https://groups.io/g/Group_Help/topic/81522127

Thanks
Andy


Locked groups clarification #suggestion

Andy Wedge
 

Hi Nina,

the Owner's Manual refers to a Locked Group Notice and says that only Premium and Enterprise groups can be locked. This may be true for someone manually locking/unlocking a group but a basic group that has been downgraded from premium can also be locked if the membership count exceeds 100 since the per member pricing was introduced.  Can we add some clarification here?

Ref: https://beta.groups.io/g/main/message/27191 and https://groups.io/g/Group_Help/topic/81522127

Thanks
Andy


Re: draft section correction

Nina E
 

Hi, Duane. I made that change in the Members Manual. Thank you for catching it!

 

- Nina

 

From: docs@beta.groups.io <docs@beta.groups.io> On Behalf Of Duane
Sent: Monday, March 15, 2021 10:59 PM
To: docs@beta.groups.io
Subject: [docs] draft section correction

 

Members Manual, 7.6 bullet 3 needs to be changed to say, "Messages with hashtag issues will be bounced."  Ref: https://beta.groups.io/g/main/message/27632  (It was corrected in the Owners Manual, but not the Members.)

Thanks,
Duane


Re: Update manuals to include Notification badge details #suggestion

Nina E
 

Hi, Andy. I added that information to that note. Thank you for the feedback!

 

- Nina

 

From: docs@beta.groups.io <docs@beta.groups.io> On Behalf Of Andy Wedge
Sent: Sunday, March 14, 2021 7:38 AM
To: docs@beta.groups.io
Subject: Re: [docs] Update manuals to include Notification badge details #suggestion

 

On Sat, Mar 13, 2021 at 03:30 PM, Nina E wrote:

Hi, Andy. I wasn’t aware of this badge – one learns something new every day! It appears only on the Pending Messages page (per Mark), so I added a note about it to the Handling pending messages on the group’s website topic in the March 12 release of the Owners Manual.

Hi Nina,

thanks. I've read the note you added and it's not quite correct where it says "In groups that are fully moderated". If a hashtag has the Moderated attribute set then you also see this badge regardless of the group settings.

Regards
Andy


Re: Owner FAQ addition #suggestion

Nina E
 

Hi, Duane. I added that question and answer to the FAQ:

 

https://groups.io/helpcenter/faq/1/group-owner-moderator-faq/q-why-is-the-number-of-members

 

Thank you for the suggestion!

 

- Nina

 

From: docs@beta.groups.io <docs@beta.groups.io> On Behalf Of Duane
Sent: Saturday, March 13, 2021 6:45 AM
To: docs@beta.groups.io
Subject: [docs] Owner FAQ addition #suggestion

 

On the FAQs page, in the Owner/Mod section, I think it would be a good idea to explain the number of members displayed on the home page.  At the moment, it's a very FAQ on Group_Help and GMF since the count change was implemented with the per member pricing change on Feb 8.  Ref: https://beta.groups.io/g/main/topic/80482945, https://groups.io/g/GroupManagersForum/topic/membership_count_issues/80981898, and https://groups.io/g/GroupManagersForum/topic/members_are_disappearing_w_o/81173961

Thanks,
Duane


draft section correction

Duane
 

Members Manual, 7.6 bullet 3 needs to be changed to say, "Messages with hashtag issues will be bounced."  Ref: https://beta.groups.io/g/main/message/27632  (It was corrected in the Owners Manual, but not the Members.)

Thanks,
Duane


Re: Update manuals to include Notification badge details #suggestion

Andy Wedge
 

On Sat, Mar 13, 2021 at 03:30 PM, Nina E wrote:
Hi, Andy. I wasn’t aware of this badge – one learns something new every day! It appears only on the Pending Messages page (per Mark), so I added a note about it to the Handling pending messages on the group’s website topic in the March 12 release of the Owners Manual.
Hi Nina,

thanks. I've read the note you added and it's not quite correct where it says "In groups that are fully moderated". If a hashtag has the Moderated attribute set then you also see this badge regardless of the group settings.

Regards
Andy


Re: Update manuals to include Notification badge details #suggestion

Nina E
 

Hi, Andy. I wasn’t aware of this badge – one learns something new every day! It appears only on the Pending Messages page (per Mark), so I added a note about it to the Handling pending messages on the group’s website topic in the March 12 release of the Owners Manual.

 

Thank you for the feedback and also for the screenshot.

 

- Nina

 

From: docs@beta.groups.io <docs@beta.groups.io> On Behalf Of Andy Wedge
Sent: Wednesday, March 3, 2021 4:34 AM
To: docs@beta.groups.io
Subject: [docs] Update manuals to include Notification badge details #suggestion

 

Hi Nina,

I noticed a Notification blue badge on a #cal-invite message that does not appear to be referenced in the manuals:


Regards
Andy


Re: Members manual - bouncing #suggestion

Nina E
 

Hi, Frances. The FAQ contains some information for members about bouncing, but I agree that more info should be in the Members Manual. The March 12 release contains a new Handling a bouncing account topic.

 

Thank you for the feedback.

 

- Nina

 

From: docs@beta.groups.io <docs@beta.groups.io> On Behalf Of Frances
Sent: Saturday, February 27, 2021 1:35 PM
To: docs@beta.groups.io
Subject: [docs] Members manual - bouncing #suggestion

 

There is little information in the members manual about bouncing.
It would be useful to have the message emailed to a member (the bounce probe) and a brief note about what the member has to do. 
Also about the red banner when the member logs in.
Unfortunately hard to test!

But right now, there is little about it - just about checking your subscription.
Checking recent email bounces

 

If your group subscription is set to receive group messages by email, but you are not receiving any group messages, you can check whether your Groups.io account is bouncing:

  1. Display your Account page.
  2. In the left navigation menu, select Recent Bounces. 
  3. Review the Recent Bounces page to see whether any messages are listed there and, if so, what the associated error messages are.

As a group owner, I would find more detailed instructions in group help so I could refer members to it.

Frances


Owner FAQ addition #suggestion

Duane
 

On the FAQs page, in the Owner/Mod section, I think it would be a good idea to explain the number of members displayed on the home page.  At the moment, it's a very FAQ on Group_Help and GMF since the count change was implemented with the per member pricing change on Feb 8.  Ref: https://beta.groups.io/g/main/topic/80482945, https://groups.io/g/GroupManagersForum/topic/membership_count_issues/80981898, and https://groups.io/g/GroupManagersForum/topic/members_are_disappearing_w_o/81173961

Thanks,
Duane


Update manuals to include Notification badge details #suggestion

Andy Wedge
 

Hi Nina,

I noticed a Notification blue badge on a #cal-invite message that does not appear to be referenced in the manuals:


Regards
Andy


Members manual - bouncing #suggestion

Frances
 

There is little information in the members manual about bouncing.
It would be useful to have the message emailed to a member (the bounce probe) and a brief note about what the member has to do. 
Also about the red banner when the member logs in.
Unfortunately hard to test!

But right now, there is little about it - just about checking your subscription.
Checking recent email bounces

 

If your group subscription is set to receive group messages by email, but you are not receiving any group messages, you can check whether your Groups.io account is bouncing:

  1. Display your Account page.
  2. In the left navigation menu, select Recent Bounces
  3. Review the Recent Bounces page to see whether any messages are listed there and, if so, what the associated error messages are.
As a group owner, I would find more detailed instructions in group help so I could refer members to it.

Frances


Re: Clarification re Emailed Photos Album #suggestion

Nina E
 

Hi, Andy. I added such a note to the Customizing group settings > Message policy settings > Max Photo Size in Email topic in the Owners Manual and to the Working with photos > About the Emailed Photos album topic in the Members Manual.

 

Thank you for the suggestion!

 

- Nina

 

From: docs@beta.groups.io <docs@beta.groups.io> On Behalf Of Andy Wedge
Sent: Wednesday, February 24, 2021 4:22 AM
To: docs@beta.groups.io
Subject: [docs] Clarification re Emailed Photos Album #suggestion

 

Hi Nina,

I can see no reference in the Members or Owners manuals regarding the Emailed Photos Album that not all images will end up there. Mark's message on Beta confirmed that only those larger than 100x100 pixels are included and I don't recall seeing any change to that policy.  Can we add a note to that effect?

Regards
Andy


Re: Members Manual #suggestion

Nina E
 

Hi, Duane. I added some more info about RSS feeds in groups with public archives to both the Members Manual and the Owners Manual. See their respective Revision history topics.  

 

Thank you for the suggestion!

 

- Nina

 

From: docs@beta.groups.io <docs@beta.groups.io> On Behalf Of Duane
Sent: Sunday, February 14, 2021 9:45 AM
To: docs@beta.groups.io
Subject: [docs] Members Manual #suggestion

 

I realized this morning that there's nothing in the manual about group RSS Feeds.  A small blurb, likely in section 5 or 6, that RSS Feeds are available in groups with public archives might be useful.

Thanks,
Duane


Clarification re Emailed Photos Album #suggestion

Andy Wedge
 

Hi Nina,

I can see no reference in the Members or Owners manuals regarding the Emailed Photos Album that not all images will end up there. Mark's message on Beta confirmed that only those larger than 100x100 pixels are included and I don't recall seeing any change to that policy.  Can we add a note to that effect?

Regards
Andy


Members Manual #suggestion

Duane
 

I realized this morning that there's nothing in the manual about group RSS Feeds.  A small blurb, likely in section 5 or 6, that RSS Feeds are available in groups with public archives might be useful.

Thanks,
Duane


Re: Suggestion for the less-savvy users

 


On 2021-02-13 15:22, Chris Jones via groups.io wrote:
I would have thought that Ctrl + F was sufficiently well - known for including it to be unnecessary.

Apparently not to some, my OP quote was from a beta topic. 

Plus even for folks who do know about it, they still don't always make the connection because of the lack (so far) of the regular search box on that landing page and so they try Ctrl+F on that landing page and it doesn't work so it confuses them a bit.

All we're doing is giving them a hint.

Cheers,
Christos


Re: Suggestion for the less-savvy users

Duane
 

On Sat, Feb 13, 2021 at 02:22 PM, Chris Jones wrote:
I would have thought that Ctrl + F was sufficiently well - known for including it to be unnecessary.
Probably not as well-known as it should be.  I have people that have trouble clicking on a link. ;>)

Duane


Re: Suggestion for the less-savvy users

Chris Jones
 

On Sat, Feb 13, 2021 at 06:28 PM, Christos G. Psarras wrote:
Maybe append " (use Ctrl+F to search)" to the bullet texts or add another separate line or something.
I would have thought that Ctrl + F was sufficiently well - known for including it to be unnecessary.

Chris


Suggestion for the less-savvy users

 

Hi Nina,

We have pointed something like this a few times in the past to GMF/GH/beta posters:

> I have never been able to find a search feature within help.
For this you select the "single page" version of the help file, then use your browser search/find function, often CTRL+F.  If you have the pdf version, just use the search in the reader (also CTRL+F in Acrobat.)

My suggestion is to add something to that effect in the two bullets under the title, in the member manual at least, although there are also mods who are not that savvy, so we could also add it in the owner manual as well.

Maybe append " (use Ctrl+F to search)" to the bullet texts or add another separate line or something.

Thanks and cheers,
Christos


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