Re: 2FA recovery inconsistent on site and in manual

Christopher Warrington

On 2020-04-21 at 11:56 AM, Mark Fletcher <> wrote:
Yes, via support, we can disable two factor authentication for people
who did not save their backup codes and who can no longer authenticate.

Nina, can you update the manual?
The manual already says that support can help. It's the Two-Factor Authentication account settings page ( on the site that says otherwise.

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