Re: Members manual - bouncing #suggestion


Nina E
 

Hi, Frances. The FAQ contains some information for members about bouncing, but I agree that more info should be in the Members Manual. The March 12 release contains a new Handling a bouncing account topic.

 

Thank you for the feedback.

 

- Nina

 

From: docs@beta.groups.io <docs@beta.groups.io> On Behalf Of Frances
Sent: Saturday, February 27, 2021 1:35 PM
To: docs@beta.groups.io
Subject: [docs] Members manual - bouncing #suggestion

 

There is little information in the members manual about bouncing.
It would be useful to have the message emailed to a member (the bounce probe) and a brief note about what the member has to do. 
Also about the red banner when the member logs in.
Unfortunately hard to test!

But right now, there is little about it - just about checking your subscription.
Checking recent email bounces

 

If your group subscription is set to receive group messages by email, but you are not receiving any group messages, you can check whether your Groups.io account is bouncing:

  1. Display your Account page.
  2. In the left navigation menu, select Recent Bounces. 
  3. Review the Recent Bounces page to see whether any messages are listed there and, if so, what the associated error messages are.

As a group owner, I would find more detailed instructions in group help so I could refer members to it.

Frances

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