Re: Suggestion: Add instructions on how to recover from change-email-addy typos
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In the Members Manual, the tip in the Understanding Groups.io accounts > Recovering your account if you enter an incorrect email address section now includes a statement that you can ask the owner of a Premium or Enterprise group to correct the email address for you.
Thank you for the suggestion!
From: firstname.lastname@example.org <email@example.com> On Behalf Of Christos G. Psarras
Sent: Saturday, January 2, 2021 4:32 PM
Subject: Re: [docs] Suggestion: Add instructions on how to recover from change-email-addy typos
Thanks for that and here's an update on that section. In the course of researching something else (see my previous docs message) I came across another way that a user can recover from a typo email change account condition. Because of the way that part of the code currently works, the email address is changed on the database before the confirmation link is clicked, so the new typo-ed address now shows in the groups (albeit it goes to blue bouncing status right away). So, if someone cannot use the other ways to recover their account, if they are a member of a Premium/Ent group and they can get in touch with an admin, the admin can reset their typo address back to normal, using that premium+ Change-Member's-Email-Address feature.